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What is ScoutWorks?

ScoutWorks is a groundbreaking service platform that enables users to easily access, oversee, and track a wide variety of solutions, ranging from field inspections to AI-driven claims processing. This adaptable platform features over 30 unique service categories, including field inspections and appraisals across multiple industries such as automotive, heavy machinery, specialty services, and real estate. Additionally, it provides functionalities like photo inspections via applications such as Scout and Scout Snap, virtual inspections and appraisals, underwriter assessments, as well as on-demand desk adjusters for tasks that encompass desk evaluations, subrogation assessments, and claim analysis. By integrating state-of-the-art technology with a national network of professionals, ScoutWorks extends its all-encompassing services across all 50 states and Canada. With a robust history spanning more than 20 years, the platform emphasizes transparency, accountability, and consistency in both claim management and its outsourcing offerings, thereby ensuring a trustworthy experience for all users. As organizations navigate a rapidly evolving landscape, ScoutWorks emerges as a versatile resource that aids in enhancing operational efficiency and effectiveness. This platform not only meets current industry demands but also adapts to future challenges, making it an essential tool for businesses aiming to thrive in today's competitive market.

What is ClaimXperience?

Claims representatives now have the unprecedented chance to collaborate closely with policyholders throughout the claims process. By engaging policyholders more deeply, not only is customer satisfaction boosted, but it also aids in reducing the costs associated with managing claims. Nowadays, policyholders expect a high level of service that accommodates their availability rather than that of the representatives. When policyholders take an active role in every step of the claims process, their satisfaction significantly improves. Utilizing the ClaimXperience video collaboration tool provides the benefit of "eyes-on-site" from your office, facilitating effective triage and assessment of damage severity. This heightened accuracy allows for a greater number of claims to be resolved directly, thereby cutting down on expenses related to in-person visits. Additionally, when an on-site evaluation becomes necessary, you can guarantee that the appropriate expert is sent out from the start, further optimizing the process. This innovative approach ultimately cultivates a more effective and customer-oriented claims experience that meets the evolving needs of policyholders. As a result, both sides can enjoy a smoother interaction that builds trust and efficiency.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ScoutWorks

Company Location

United States

Company Website

scoutworks.com

Company Facts

Organization Name

Xactware

Date Founded

1986

Company Location

United States

Company Website

www.xactware.com/en-us/solutions/policyholder-self-serve/claimxperience/overview/

Categories and Features

Insurance Claims Management

CRM
Claims tracking
Customer portal
Document management
EDI data exchange integrations
Electronic claims
Fraud management
Reporting

Categories and Features

Insurance Claims Management

CRM
Claims tracking
Customer portal
Document management
EDI data exchange integrations
Electronic claims
Fraud management
Reporting

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