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What is Scraawl?

Scraawl presents a cutting-edge collection of analytical tools designed to help you extract more profound insights from your data collections. Regardless of whether you are analyzing public information, multimedia, unstructured text, or any combination, Scraawl provides powerful functionalities to enhance your analytical endeavors. By leveraging sophisticated artificial intelligence and machine learning techniques, Scraawl offers practical insights that improve your analytical workflow. Our team consists of dedicated developers, researchers, and data experts who are passionate about delivering top-tier analytics solutions. Among our premier services, Scraawl SocL® stands out as a user-friendly, web-based platform tailored for advanced PAI listening and analytics at the enterprise level. This platform effectively identifies, investigates, and visualizes discussions and news across the internet, empowering users with thorough 360-degree assessments. Ultimately, with Scraawl, you are equipped to adeptly navigate the intricacies of data-driven insights, turning complex data into meaningful narratives. We believe that data should empower decision-making, and our tools are designed to facilitate that process seamlessly.

What is Clarabridge?

The Clarabridge Platform brings together various sources of Voice of the Customer (VoC) data, integrating customer feedback and interactions into a unified system. By leveraging sophisticated AI-driven speech and text analytics along with superior Natural Language Understanding (NLU), it evaluates the conversations that take place daily between your customers and employees across multiple channels, including phone calls, live chats, private messages, and social media. With Clarabridge, you gain immediate insights into customer engagement ease (Effort), loyalty and emotional reactions, the factors influencing fluctuations in Net Promoter Score (NPS), as well as concerns related to customer churn and rising contact volumes. The analytics provided by Clarabridge facilitate rapid decision-making, timely actions, and thorough tracking of results. Partnering with Clarabridge not only offers solutions tailored to improving customer experiences but is also backed by a cutting-edge AI-powered text analytics engine that transforms confusion into clear understanding of customer interactions. As the only platform adept at capturing customer sentiments effectively, Clarabridge significantly enhances businesses' abilities to nurture and strengthen their customer relationships. Furthermore, this robust platform equips organizations with the tools necessary to adapt and thrive in an ever-evolving market landscape.

Media

Media

Integrations Supported

Hproxy
IpnProxy

Integrations Supported

AmplifAI
Blotout
Cendyn CMS
Cendyn Guestrev
Cendyn Loyalty
Cendyn Revintel
Meltano
Salesforce
SurveyMonkey Enterprise
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Scraawl

Date Founded

1987

Company Location

United States

Company Website

www.scraawl.com

Company Facts

Organization Name

Clarabridge

Date Founded

2005

Company Location

United States

Company Website

www.clarabridge.com

Categories and Features

Audience Intelligence

Not specified

Facial Recognition

Not specified

Machine Learning

Not specified

Sentiment Analysis

Not specified

Social Listening

Not specified

Text Mining

Not specified

Video Analytics

Not specified

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Predictive Analytics
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Not specified

Customer Service

Alerts / Escalation
Knowledge Base
Performance Metrics
Surveys & Feedback

Data Extraction

Disparate Data Collection
Document Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction

NPS

Not specified

Sentiment Analysis

Not specified

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Speech Analytics

Automatic Transcription
Call Recording
Customer Experience Management
Data Security
Predictive Analytics
Sentiment Analysis
Surveys & Feedback

Text Analytics

Not specified

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

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