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What is ScreenSteps?

Implementing a knowledge base software that aims to reduce errors, inquiries, and the onboarding timeline for employees is crucial for any organization. It offers intuitive, interactive guides that ensure that all team members can navigate tasks without feeling overwhelmed. By creating a thorough online searchable knowledge base, companies can improve quality assurance metrics, decrease the number of inquiries, and shorten training durations, thereby ensuring consistency among all call center personnel. This tool not only boosts productivity and reduces errors but also helps employees adjust to new procedures and tackle complex situations autonomously. Organizations can capture their unique processes through customizable step-by-step guides that enhance employee effectiveness. Utilizing a ScreenSteps knowledge base enables teams to elevate their performance while significantly reducing both training time and the need for ongoing support. By centralizing all job aids in one easily accessible location, employees can quickly find solutions to their queries, promoting a more efficient workplace. This organized strategy not only benefits individual staff members but also plays a critical role in the holistic success of the organization. Ultimately, a well-structured knowledge base cultivates a culture of continuous improvement and learning within the company.

What is Knowby?

Knowby Pro is an affordable platform for digital instructions that allows users to efficiently create and share step-by-step guides. In just a matter of minutes, users can generate instructional content by integrating text, images, and videos. This versatile tool is designed for the rapid development and distribution of instructional materials as needed. Knowby allows individuals, such as entrepreneurs and experts in their fields, to package and disseminate their knowledge in an accessible and uncomplicated way. With Knowby, complex tasks or processes can be simplified into clear, engaging instructions or Standard Operating Procedures (SOPs). These guides can be easily shared with teams or broader audiences through a QR code or a link, making knowledge accessible at all times. The platform is compatible with iOS, iPadOS, Android, and web interfaces, ensuring users have wide-ranging access. By utilizing Knowby, users can effectively and promptly address challenges, enabling both team members and customers to become proficient in their areas of expertise. This improvement not only boosts productivity but also cultivates a culture of ongoing learning and development within organizations. Furthermore, with the ability to update guides in real time, users can ensure that their instructions remain relevant and useful.

Media

Media

Integrations Supported

Desktop.com
Indent
Rippling
Teamstack
Zendesk

Integrations Supported

Desktop.com
Indent
Rippling
Teamstack
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$57.00/month
Free Trial Offered?
Free Version

Pricing Information

$3 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Blue Mango Learning Systems

Date Founded

2004

Company Location

United States

Company Website

www.bluemangolearning.com

Company Facts

Organization Name

Knowby

Company Location

United States

Company Website

www.knowby.co

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

Categories and Features

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

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