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What is ScriptRunner for Jira?

Unlock the full potential of Jira with the ultimate admin app, available for Cloud, Server, and Data Center. This comprehensive solution is designed to automate, customize, and enhance your Jira experience. With ScriptRunner, you can leverage Jira Software and Jira Service Desk in innovative ways that you never thought possible. It empowers Jira administrators with remarkable capabilities, such as automating bulk tasks and generating scripted fields. Rather than relying on a multitude of plugins and applications, you can streamline your operations with a single app. Advanced automation features enable you to design intricate business processes effortlessly. By reducing the time spent on monotonous tasks, you can redirect your admin efforts towards more impactful initiatives. Writing just one plugin using Groovy scripts can significantly save time and resources. Discover how ScriptRunner can revolutionize your Jira instance and fulfill all your administrative aspirations, making it an indispensable tool for your organization. The transformation awaits, and with ScriptRunner, your Jira setup can become everything you've envisioned and more.

What is EcholoN?

EcholoN is a highly efficient Service Management Software Suite designed with the customer in mind, ensuring effectiveness across various levels. This comprehensive solution encompasses support, service, and customer care, giving you extensive control over your operations while allowing you to manage your service management system from the comfort of your home. You favor a cloud-based solution that alleviates the strain on your existing infrastructure, and with EcholoN, you can seamlessly operate your service management software through their cloud platform. All it takes is the entry of a new license code to get started, and your existing data and workflows remain secure and accessible for ongoing use. Once the license code is entered, you can instantly explore and utilize the new features available to you. For optimal performance at each workstation, using a native app is advantageous, as it aligns with specific requirements. Depending on your role, application, and location, you have the flexibility to work offline through an Android or native iOS app, ensuring you can provide in-the-field service without interruptions. Additionally, a web app is accessible online across all devices, enhancing the versatility of the EcholoN platform. This adaptability ensures that you can manage customer interactions effectively, regardless of your working environment.

Media

Media

Integrations Supported

Alcatel-Lucent IP Desktop Softphone
Apex PBX
Bottomline Secure Payments
ChatGPT
Crucible
FreeSWITCH
GraphQL
Jira
Jira Work Management
Microsoft Outlook
Microsoft Teams
Nagios XI
Paessler PRTG
Paessler PRTG Hosted Monitor
RocketChart
Telegram
WhatsApp
X (Twitter)
Zabbix
xMatters

Integrations Supported

Alcatel-Lucent IP Desktop Softphone
Apex PBX
Bottomline Secure Payments
ChatGPT
Crucible
FreeSWITCH
GraphQL
Jira
Jira Work Management
Microsoft Outlook
Microsoft Teams
Nagios XI
Paessler PRTG
Paessler PRTG Hosted Monitor
RocketChart
Telegram
WhatsApp
X (Twitter)
Zabbix
xMatters

API Availability

Has API

API Availability

Has API

Pricing Information

$0.57 per user per month
Free Trial Offered?
Free Version

Pricing Information

$5000 one-time payment
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Adaptavist

Date Founded

2005

Company Location

United Kingdom

Company Website

www.adaptavist.com/products/atlassian-apps/scriptrunner-for-jira

Company Facts

Organization Name

mIT solutions

Date Founded

1999

Company Location

Germany

Company Website

www.echolon.de

Categories and Features

Agile Project Management Tools

Backlog Management
Feedback Management
Gantt/Timeline View
Kanban Board
Prioritization
Request Management
Resource Management
Retrospectives Management
Status Tracking
Supports Scrum
Team Management
Template Management
Workflow Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Software Testing

Automated Testing
Black-Box Testing
Dynamic Testing
Issue Tracking
Manual Testing
Quality Assurance Planning
Reporting / Analytics
Static Testing
Test Case Management
Variable Testing Methods
White-Box Testing

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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