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What is ScriptRunner for Jira?

Unlock the full potential of Jira with the ultimate admin app, available for Cloud, Server, and Data Center. This comprehensive solution is designed to automate, customize, and enhance your Jira experience. With ScriptRunner, you can leverage Jira Software and Jira Service Desk in innovative ways that you never thought possible. It empowers Jira administrators with remarkable capabilities, such as automating bulk tasks and generating scripted fields. Rather than relying on a multitude of plugins and applications, you can streamline your operations with a single app. Advanced automation features enable you to design intricate business processes effortlessly. By reducing the time spent on monotonous tasks, you can redirect your admin efforts towards more impactful initiatives. Writing just one plugin using Groovy scripts can significantly save time and resources. Discover how ScriptRunner can revolutionize your Jira instance and fulfill all your administrative aspirations, making it an indispensable tool for your organization. The transformation awaits, and with ScriptRunner, your Jira setup can become everything you've envisioned and more.

What is Salesforce Service Cloud?

Elevate your customer service capabilities using Salesforce Service Cloud, recognized as the leading and most all-encompassing customer support application globally. This platform provides organizations with a broad spectrum of features designed to assist clients through their chosen communication methods, such as phone, email, chat, and SMS. Among its impressive functionalities are a dynamic lightning console, streamlined case management, omni-channel routing, seamless telephony integration, video chat features, and social media support, to name just a few. By leveraging these robust tools, you can guarantee that your customers enjoy the tailored attention they need, regardless of their location. Additionally, the platform's adaptability ensures it can evolve with your business's changing needs, further enhancing the customer experience.

Media

Media

Integrations Supported

Trello
xMatters
Agentforce
AnswerWise
Boomi
ComAround Knowledge
IBM API Connect
Netomi
Praxedo
Pypestream
Quip
Reptrics
Salesforce Analytics Cloud
Scorebuddy
Smartsheet
THRON
Talygen
inSided

Integrations Supported

Trello
xMatters
Agentforce
AnswerWise
Boomi
ComAround Knowledge
IBM API Connect
Netomi
Praxedo
Pypestream
Quip
Reptrics
Salesforce Analytics Cloud
Scorebuddy
Smartsheet
THRON
Talygen
inSided

API Availability

Has API

API Availability

Has API

Pricing Information

$0.57 per user per month
Free Trial Offered?
Free Version

Pricing Information

$75.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Adaptavist

Date Founded

2005

Company Location

United Kingdom

Company Website

www.adaptavist.com/products/atlassian-apps/scriptrunner-for-jira

Company Facts

Organization Name

Salesforce Service Cloud

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com

Categories and Features

Agile Project Management Tools

Backlog Management
Feedback Management
Gantt/Timeline View
Kanban Board
Prioritization
Request Management
Resource Management
Retrospectives Management
Status Tracking
Supports Scrum
Team Management
Template Management
Workflow Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Software Testing

Automated Testing
Black-Box Testing
Dynamic Testing
Issue Tracking
Manual Testing
Quality Assurance Planning
Reporting / Analytics
Static Testing
Test Case Management
Variable Testing Methods
White-Box Testing

Categories and Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

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