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What is Scritch?

Scritch acts as an AI-driven recovery agent specifically designed for support and product teams in B2B software companies. Its software development kit (SDK) connects a failed action within an application to a recovery procedure that assesses the server's response and relevant read-only information. This method simplifies the problem for the user and gathers details that only they can provide. If changes are necessary, Scritch requests approval and confirms through code that the proposed solution is valid before informing the user to continue. Teams can also specify the tools and repair methods available to the agent. In situations where Scritch cannot resolve an issue, it generates a comprehensive report and case history for the support team, with the capability to easily hand off the case to relevant ticketing and messaging platforms. Common scenarios include challenges such as declined invoices, failed imports or uploads, session expirations, and access issues. Notably, this product is dedicated to tackling technical obstacles in B2B applications and deliberately avoids consumer-focused tasks like appealing social media bans or moderating content, thereby reinforcing its commitment to improving operational effectiveness in the business landscape. This ensures that organizations can rely on Scritch to streamline their troubleshooting processes and enhance user experience efficiently.

What is Chaser?

Chaser.cash is a specialized solution designed for subscription-based businesses, focusing on revenue recovery by utilizing Stripe's capabilities to regain funds lost due to failed payments and cancellations. The platform operates efficiently by automating the management of common issues, intercepting cancellation requests before they are finalized, and guaranteeing that high-value accounts receive direct interaction from a representative before any automated messages are sent. To address each failed payment, Chaser.cash investigates the underlying reasons—be it expired cards, insufficient funds, issues with 3DS verification, or fraud alerts—and assigns a specific recovery plan that includes the best times for retries and preferred outreach methods. Low-value payment failures are resolved automatically, while high-value accounts are marked for further human evaluation, enabling effective revenue recovery without harming customer relationships. The Cancellation Recovery feature takes a proactive stance during cancellation attempts by offering a branded tool for selecting reasons and automatically initiating save offers. In addition, the platform provides a complimentary 90-day Safe Mode audit that reviews your Stripe ledger to highlight recoverable revenue before any email outreach is executed. By integrating effortlessly through Stripe OAuth with the necessary permissions, Chaser.cash is compatible with various platforms, including Stripe Billing, WooCommerce, Chargebee, and customized shopping carts, ensuring a broad range of functionality. Furthermore, this comprehensive approach not only enhances revenue recovery but also improves overall customer satisfaction by addressing payment issues swiftly and effectively.

Media

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Media

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Integrations Supported

Discord
Intercom
Jira
Linear
Slack
Zendesk

Integrations Supported

Chargebee
Stripe
Stripe Billing
WooCommerce

API Availability

Has API

API Availability

Pricing Information

$0.25/recovery
The first 25 recoveries are free with no card required. After adding a card, recoveries remain free for 14 days; afterward, successful recoveries cost $0.25 each. No per-seat charge or monthly minimum; a monthly spend cap is set by the customer ($50 default). Enterprise plans are priced by recovery volume and can run on the customer's servers.
Free Version
Free Trial Offered?

Pricing Information

$79/month
Free Trial Offered?

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Not specified

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Okapi Works

Company Location

Belgium

Company Website

scritch.xyz/

Company Facts

Organization Name

Chaser.cash

Date Founded

2026

Company Location

Belgium

Company Website

www.chaser.cash

Categories and Features

Customer Service

Not specified

Categories and Features

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