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What is Scritch?

Scritch acts as an AI-driven recovery agent specifically designed for support and product teams in B2B software companies. Its software development kit (SDK) connects a failed action within an application to a recovery procedure that assesses the server's response and relevant read-only information. This method simplifies the problem for the user and gathers details that only they can provide. If changes are necessary, Scritch requests approval and confirms through code that the proposed solution is valid before informing the user to continue. Teams can also specify the tools and repair methods available to the agent. In situations where Scritch cannot resolve an issue, it generates a comprehensive report and case history for the support team, with the capability to easily hand off the case to relevant ticketing and messaging platforms. Common scenarios include challenges such as declined invoices, failed imports or uploads, session expirations, and access issues. Notably, this product is dedicated to tackling technical obstacles in B2B applications and deliberately avoids consumer-focused tasks like appealing social media bans or moderating content, thereby reinforcing its commitment to improving operational effectiveness in the business landscape. This ensures that organizations can rely on Scritch to streamline their troubleshooting processes and enhance user experience efficiently.

What is Inficy?

Inficy functions as a cloud-centric hub for documenting the evidence of AI agent operations. It converts the activities logged by agents into transparent, secure execution records that outline the tools utilized, services accessed, sequence of events, encountered errors, recovery actions, and any human involvement. Users have the ability to examine, export, and validate these logs offline, with an option to receive independent certification for particular executions through the NexArt framework. This solution is specifically designed for engineering teams, operators, and risk and audit reviewers who monitor AI agents that carry out real-world tasks in production settings. The platform's comprehensive features guarantee that every action can be thoroughly analyzed and confirmed, offering reassurance to all stakeholders involved. Additionally, Inficy enhances accountability by providing a reliable audit trail that can be referenced for compliance and operational assessments.

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Media

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Integrations Supported

Discord
Intercom
Jira
Linear
Slack
Zendesk

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$0.25/recovery
The first 25 recoveries are free with no card required. After adding a card, recoveries remain free for 14 days; afterward, successful recoveries cost $0.25 each. No per-seat charge or monthly minimum; a monthly spend cap is set by the customer ($50 default). Enterprise plans are priced by recovery volume and can run on the customer's servers.
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

Okapi Works

Company Location

Belgium

Company Website

scritch.xyz/

Company Facts

Organization Name

Artnames Ltd

Date Founded

2026

Company Location

United Kingdom

Company Website

inficy.com

Categories and Features

Customer Service

Not specified

Categories and Features

AI Control Planes

Not specified

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