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What is Scritch?

Scritch acts as an AI-driven recovery agent specifically designed for support and product teams in B2B software companies. Its software development kit (SDK) connects a failed action within an application to a recovery procedure that assesses the server's response and relevant read-only information. This method simplifies the problem for the user and gathers details that only they can provide. If changes are necessary, Scritch requests approval and confirms through code that the proposed solution is valid before informing the user to continue. Teams can also specify the tools and repair methods available to the agent. In situations where Scritch cannot resolve an issue, it generates a comprehensive report and case history for the support team, with the capability to easily hand off the case to relevant ticketing and messaging platforms. Common scenarios include challenges such as declined invoices, failed imports or uploads, session expirations, and access issues. Notably, this product is dedicated to tackling technical obstacles in B2B applications and deliberately avoids consumer-focused tasks like appealing social media bans or moderating content, thereby reinforcing its commitment to improving operational effectiveness in the business landscape. This ensures that organizations can rely on Scritch to streamline their troubleshooting processes and enhance user experience efficiently.

What is RecoverPing?

RecoverPing is an automated tool specifically designed to handle dunning and recover failed payments for businesses that use Stripe for their subscription models. Its main focus is to tackle involuntary churn that arises from payment failures by delivering personalized SMS and email sequences to customers whose subscription transactions have been affected. This solution integrates effortlessly with Stripe via webhooks, enabling users to set it up in less than five minutes without requiring any coding skills. Users can design multi-step recovery processes that employ both SMS and email communications, and it also features customizable message templates that include dynamic details related to customers and invoices. To improve user convenience, it offers an easy one-tap link that leads customers directly to the Stripe Customer Portal for updating their payment methods. Moreover, it includes an analytics dashboard for tracking patterns in failed payments and the effectiveness of recovery efforts over time. Upon detecting a payment failure, RecoverPing promptly activates its automated recovery workflows, sending timely SMS alerts through Twilio and email reminders featuring a straightforward link that allows customers to quickly revise their payment information. Following the update of payment details, Stripe automatically attempts to recover the payment, ensuring a smooth experience for both businesses and their clients. Furthermore, this tool not only enhances recovery rates but also strengthens customer relationships by keeping communication lines open during payment challenges, which ultimately leads to improved customer satisfaction and retention.

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Media

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Integrations Supported

Discord
Intercom
Jira
Linear
Slack
Zendesk

Integrations Supported

Stripe

API Availability

Has API

API Availability

Pricing Information

$0.25/recovery
The first 25 recoveries are free with no card required. After adding a card, recoveries remain free for 14 days; afterward, successful recoveries cost $0.25 each. No per-seat charge or monthly minimum; a monthly spend cap is set by the customer ($50 default). Enterprise plans are priced by recovery volume and can run on the customer's servers.
Free Version
Free Trial Offered?

Pricing Information

$19/month

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Okapi Works

Company Location

Belgium

Company Website

scritch.xyz/

Company Facts

Organization Name

RecoverPing

Date Founded

2025

Company Location

Estonia

Company Website

recoverping.com

Categories and Features

Customer Service

Not specified

Categories and Features

Churn Prevention

Not specified

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