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What is Scritch?

Scritch acts as an AI-driven recovery agent specifically designed for support and product teams in B2B software companies. Its software development kit (SDK) connects a failed action within an application to a recovery procedure that assesses the server's response and relevant read-only information. This method simplifies the problem for the user and gathers details that only they can provide. If changes are necessary, Scritch requests approval and confirms through code that the proposed solution is valid before informing the user to continue. Teams can also specify the tools and repair methods available to the agent. In situations where Scritch cannot resolve an issue, it generates a comprehensive report and case history for the support team, with the capability to easily hand off the case to relevant ticketing and messaging platforms. Common scenarios include challenges such as declined invoices, failed imports or uploads, session expirations, and access issues. Notably, this product is dedicated to tackling technical obstacles in B2B applications and deliberately avoids consumer-focused tasks like appealing social media bans or moderating content, thereby reinforcing its commitment to improving operational effectiveness in the business landscape. This ensures that organizations can rely on Scritch to streamline their troubleshooting processes and enhance user experience efficiently.

What is RetryFi?

Failed payments can subtly erode the monthly recurring revenue (MRR) of subscription-based SaaS companies, as customers often remain uninformed about the steps needed to resolve issues while Stripe tries to retry the card. RetryFi effectively addresses this challenge by quickly integrating with your Stripe account through OAuth in just seconds; it focuses exclusively on analyzing billing information and retrying failed invoices, without modifying or generating new charges in your Stripe account. To enhance customer engagement, it features a customized, branded four-email dunning sequence that takes into account the specific decline codes: for soft declines, it performs intelligent retries, whereas hard declines trigger a "fix your card" email that includes a convenient one-click update link. Additionally, users gain access to a recovery dashboard along with an insightful 90-day historical analysis of lost revenue, making it an essential resource for independent and bootstrapped SaaS companies that rely on Stripe. This service not only provides a free tier for up to 10 recoveries each month without any platform fees but also ensures that businesses can effectively manage their cash flow. By minimizing the consequences of payment failures, RetryFi helps maintain strong customer relationships and supports business sustainability.

Media

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Media

Integrations Supported

Discord
Intercom
Jira
Linear
Slack
Zendesk

Integrations Supported

Stripe

API Availability

Has API

API Availability

Pricing Information

$0.25/recovery
The first 25 recoveries are free with no card required. After adding a card, recoveries remain free for 14 days; afterward, successful recoveries cost $0.25 each. No per-seat charge or monthly minimum; a monthly spend cap is set by the customer ($50 default). Enterprise plans are priced by recovery volume and can run on the customer's servers.
Free Version
Free Trial Offered?

Pricing Information

$29/month
Free Version

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Not specified

Company Facts

Organization Name

Okapi Works

Company Location

Belgium

Company Website

scritch.xyz/

Company Facts

Organization Name

RetryFi

Date Founded

2026

Company Location

United Kingdom

Company Website

retryfi.com

Categories and Features

Customer Service

Not specified

Categories and Features

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