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What is Scritch?

Scritch acts as an AI-driven recovery agent specifically designed for support and product teams in B2B software companies. Its software development kit (SDK) connects a failed action within an application to a recovery procedure that assesses the server's response and relevant read-only information. This method simplifies the problem for the user and gathers details that only they can provide. If changes are necessary, Scritch requests approval and confirms through code that the proposed solution is valid before informing the user to continue. Teams can also specify the tools and repair methods available to the agent. In situations where Scritch cannot resolve an issue, it generates a comprehensive report and case history for the support team, with the capability to easily hand off the case to relevant ticketing and messaging platforms. Common scenarios include challenges such as declined invoices, failed imports or uploads, session expirations, and access issues. Notably, this product is dedicated to tackling technical obstacles in B2B applications and deliberately avoids consumer-focused tasks like appealing social media bans or moderating content, thereby reinforcing its commitment to improving operational effectiveness in the business landscape. This ensures that organizations can rely on Scritch to streamline their troubleshooting processes and enhance user experience efficiently.

What is RetryFix?

RetryFix is a web-based solution aimed at helping businesses recover payments that fail during subscription billing through Stripe. It continuously monitors failed subscription transactions, assesses the reasons for these declines, and organizes follow-up actions in conjunction with customer communications, ensuring a customized response to each declined payment. The service sends out recovery notifications that prompt customers to either update their payment information or pay any overdue invoices in a secure manner. Merchants benefit from an all-encompassing dashboard that offers visibility into failed transactions and the status of recovery efforts, enabling them to monitor performance effectively. Instead of replacing Stripe's current billing functionalities, RetryFix serves as an enhancement, making it especially beneficial for SaaS companies, subscription-driven businesses, and membership organizations that aim to optimize the dunning process while reducing manual effort. Business owners can seamlessly connect their Stripe accounts to assess payment failures and establish automated recovery procedures; the pricing model is based on recovered revenue or a fixed monthly fee. By doing so, RetryFix not only streamlines the payment recovery mechanism but also fosters improved customer engagement during billing issues, ultimately leading to better financial outcomes for businesses. Moreover, this tool empowers companies to maintain stronger relationships with their customers by ensuring open lines of communication during payment challenges.

Media

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Media

Integrations Supported

Discord
Intercom
Jira
Linear
Slack
Zendesk

Integrations Supported

Stripe

API Availability

Has API

API Availability

Pricing Information

$0.25/recovery
The first 25 recoveries are free with no card required. After adding a card, recoveries remain free for 14 days; afterward, successful recoveries cost $0.25 each. No per-seat charge or monthly minimum; a monthly spend cap is set by the customer ($50 default). Enterprise plans are priced by recovery volume and can run on the customer's servers.
Free Version
Free Trial Offered?

Pricing Information

£49/month
Pay on recovery: 10% of recovered revenue, with no monthly fee. Flat-rate plan: £49 per month.

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Not specified

Company Facts

Organization Name

Okapi Works

Company Location

Belgium

Company Website

scritch.xyz/

Company Facts

Organization Name

Cloud Traffic Ltd

Date Founded

2026

Company Location

United Kingdom

Company Website

retryfix.com

Categories and Features

Customer Service

Not specified

Categories and Features

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