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What is SearchUnify?

SearchUnify is an enterprise Agentic AI platform that connects fragmented enterprise knowledge and deploys autonomous AI agents to handle customer support operations from first contact to resolution. At its core, the platform is powered by SearchUnifyFRAGâ„¢ (Federated Retrieval Augmented Generation), Agentic RAG, and the SCORE (Contextual Relevance Engine) framework, enabling accurate, grounded responses drawn from unified enterprise data. The product suite spans five core tools. Cognitive Search retrieves contextually relevant answers across distributed knowledge sources. SearchUnifyGPTâ„¢ generates cited AI responses at every support touchpoint. SUVA, the virtual assistant, handles multi-turn conversations autonomously. Knowbler supports knowledge capture, structuring, and surfacing at the point of need. Agent Helper delivers next-best-action recommendations to support agents during live case resolution. Extending these capabilities, the Agentic AI Suite comprises eight AI agents: AI Support Agent for self-service resolution, AI SupportPlus Agent for autonomous CRM ticket handling, AI Classification Agent for case tagging and routing, AI Escalation Manager for escalation risk prediction, AI Knowledge Agent for automated content creation and gap detection, AI Competency Agent for L2 technical workflow resolution, AI Agent Partner for real-time agent guidance, and AI Case Quality Auditor for evaluating every closed case. SearchUnify supports BYOLLM for LLM flexibility, Model Context Protocol (MCP) for secure system connectivity, and a governance layer covering role-based access control, PII masking, and ISO 27001, HIPAA, and SOC 2 compliance. The platform connects with 100+ enterprise tools including Salesforce, Zendesk, and ServiceNow.

What is Agent Search on Gemini Enterprise Agent Platform?

Agent Search on Gemini Enterprise Agent Platform is a comprehensive tool that enables organizations to build high-quality, AI-driven search experiences powered by their own data. It delivers Google-level search performance across websites, internal systems, and large datasets, including both structured and unstructured information. The platform enhances traditional search by introducing conversational interfaces that understand user intent and provide context-aware results. As a built-in retrieval augmented generation (RAG) system, it grounds AI responses in enterprise data, improving accuracy and reliability. It streamlines complex processes such as data ingestion, transformation, indexing, and retrieval into a simplified workflow that requires minimal setup. Industry-specific capabilities support specialized use cases in healthcare, media, and commerce, offering tailored search and recommendation features. Developers can customize and extend functionality using APIs for embeddings, ranking, document parsing, and grounded generation. The platform also integrates with vector search technology, enabling advanced semantic matching and recommendation engines. With support for custom embeddings and scalable indexing, it can handle massive datasets efficiently. Users can quickly deploy search functionality into websites through widgets or APIs, enabling immediate improvements in user experience. Built-in tools allow for testing, refinement, and optimization of search performance over time. The system also supports generative AI applications by acting as a reliable data retrieval layer for chatbots and assistants. Overall, it transforms enterprise search into an intelligent, scalable, and highly customizable AI-powered experience.

Media

Media

Integrations Supported

Aha!
Apache Solr
Chat Mitra
Discourse
Docebo
Gemini 3.5 Flash Cyber
Gemini 3.5 Flash-Lite
Gemini 3.6 Flash
Gemini 3.7 Flash
Guru
HTML
Higher Logic Vanilla
KnowledgeOwl
Microsoft Azure
MindTouch
Moodle
Skilljar
TriWorldHub
Vimeo
Wistia

Integrations Supported

Aha!
Apache Solr
Chat Mitra
Discourse
Docebo
Gemini 3.5 Flash Cyber
Gemini 3.5 Flash-Lite
Gemini 3.6 Flash
Gemini 3.7 Flash
Guru
HTML
Higher Logic Vanilla
KnowledgeOwl
Microsoft Azure
MindTouch
Moodle
Skilljar
TriWorldHub
Vimeo
Wistia

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SearchUnify

Date Founded

2008

Company Location

India

Company Website

www.searchunify.com

Company Facts

Organization Name

Google

Date Founded

1998

Company Location

United States

Company Website

cloud.google.com/products/gemini-enterprise-agent-platform/agent-search

Categories and Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Categories and Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

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