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What is SearchUnify?

SearchUnify stands out as a premier enterprise solution designed to enhance both self-service capabilities and customer support effectiveness. This innovative platform supports a range of cutting-edge products, such as Cognitive Search, the SearchUnify Virtual Assistant—recognized as the world’s first federated chatbot that combines information retrieval with augmented capabilities to deliver finely-tuned, context-aware, and intent-driven conversational experiences at scale. Additionally, it features Knowbler, the pioneering knowledge-centered customer service software, alongside Agent Helper, a machine learning-driven tool aimed at boosting agent productivity and facilitating case collaboration. Furthermore, Community Helper is an AI-enhanced application designed to cultivate a personalized and engaging community while minimizing the efforts required for community moderation. With its comprehensive suite of tools, SearchUnify empowers organizations to redefine their customer engagement strategies and streamline support processes effectively.

What is Bing Custom Search?

Discover a seamless and advertisement-free search solution tailored for commercial applications, enabling you to display results that cater specifically to your needs. You have the flexibility to fine-tune your searches to perfectly match your unique specifications. The Bing Custom Search API is equipped with powerful ranking features, access to an extensive global search index, and efficient document handling, all with a straightforward setup process. The technology is structured into four critical phases: initially identifying relevant websites and images, followed by offering automated query suggestions, then leveraging the Bing ranking mechanism, and ultimately delivering the most relevant search results. You have the ability to adjust parameters and monitor usage analytics at any time. You can specify which parts of the internet you want to draw from, ensuring that users receive only the most pertinent results from chosen domains, subsites, and specific web pages. Additionally, exploring site suggestions can help expand the breadth of your search domain. By harnessing the vast capabilities of Bing's extensive search index, you can achieve a thorough understanding of search outcomes and their rankings. This method not only improves the search experience for various content formats, such as web pages and images, but also provides autosuggested terms to enhance user engagement. Ultimately, you can craft a search experience that is both efficient and captivating, ensuring users find exactly what they are looking for while enjoying the process. This tailored approach can significantly improve user satisfaction and engagement overall.