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What is SearchUnify?

SearchUnify is an enterprise Agentic AI platform that connects fragmented enterprise knowledge and deploys autonomous AI agents to handle customer support operations from first contact to resolution. At its core, the platform is powered by SearchUnifyFRAGâ„¢ (Federated Retrieval Augmented Generation), Agentic RAG, and the SCORE (Contextual Relevance Engine) framework, enabling accurate, grounded responses drawn from unified enterprise data. The product suite spans five core tools. Cognitive Search retrieves contextually relevant answers across distributed knowledge sources. SearchUnifyGPTâ„¢ generates cited AI responses at every support touchpoint. SUVA, the virtual assistant, handles multi-turn conversations autonomously. Knowbler supports knowledge capture, structuring, and surfacing at the point of need. Agent Helper delivers next-best-action recommendations to support agents during live case resolution. Extending these capabilities, the Agentic AI Suite comprises eight AI agents: AI Support Agent for self-service resolution, AI SupportPlus Agent for autonomous CRM ticket handling, AI Classification Agent for case tagging and routing, AI Escalation Manager for escalation risk prediction, AI Knowledge Agent for automated content creation and gap detection, AI Competency Agent for L2 technical workflow resolution, AI Agent Partner for real-time agent guidance, and AI Case Quality Auditor for evaluating every closed case. SearchUnify supports BYOLLM for LLM flexibility, Model Context Protocol (MCP) for secure system connectivity, and a governance layer covering role-based access control, PII masking, and ISO 27001, HIPAA, and SOC 2 compliance. The platform connects with 100+ enterprise tools including Salesforce, Zendesk, and ServiceNow.

What is CybervoreQuery?

CybervoreQuery is an intuitive yet powerful search and content management software solution tailored for users seeking to maximize the efficiency of their Windows systems. This standalone application is perfect for individuals who want to streamline their ability to find, organize, and retrieve information swiftly and reliably. Accessing any content is as easy as composing an email, making it highly accessible. Functioning as an add-in for Microsoft Outlook®, it integrates seamlessly into existing task and menu toolbars, merging the functionalities of Outlook with a variety of meta search engines, email searches, and local cloud services such as Google Drive, Dropbox, and Box within a single, user-friendly interface. What distinguishes CybervoreQuery is its pioneering architecture, which enables the software to operate alongside other applications and services, thereby enhancing overall business productivity. Additionally, this innovative architecture is based on software agents that utilize autonomous peering processes, allowing them to work together and scale effectively to accommodate any content volume. By simplifying content management in this way, CybervoreQuery significantly enriches the user experience across various platforms, ultimately fostering a more efficient workflow. Overall, this software not only meets the needs of individual users but also caters to the demands of larger organizations.

Media

Media

Integrations Supported

Dropbox
Google Drive
Aha!
Confluence
Discourse
Guru
Higher Logic Vanilla
Jira
Joomla!
Khoros
Microsoft Outlook
Microsoft Teams
MindTouch
Moodle
Seismic
ServiceNow
Wistia
WordPress
YouTube
Zendesk

Integrations Supported

Dropbox
Google Drive
Aha!
Confluence
Discourse
Guru
Higher Logic Vanilla
Jira
Joomla!
Khoros
Microsoft Outlook
Microsoft Teams
MindTouch
Moodle
Seismic
ServiceNow
Wistia
WordPress
YouTube
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$2.50 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SearchUnify

Date Founded

2008

Company Location

India

Company Website

www.searchunify.com

Company Facts

Organization Name

Cybervore

Company Location

United States

Company Website

www.cybervore.com/cybervorequery

Categories and Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Categories and Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

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