SearchUnify vs. HangerSearch

SearchUnify is an enterprise Agentic AI platform that connects fragmented enterprise knowledge and deploys autonomous AI agents to handle customer support operations from first contact to resolution. At its core, the platform is powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), Agentic RAG, and the SCORE (Contextual Relevance Engine) framework, enabling accurate, grounded responses drawn from unified enterprise data. The product suite spans five core tools. Cognitive Search retrieves contextually relevant answers across distributed knowledge sources. SearchUnifyGPT™ generates cited AI responses at every support touchpoint. SUVA, the virtual assistant, handles multi-turn conversations autonomously. Knowbler supports knowledge capture, structuring, and surfacing at the point of need. Agent Helper delivers next-best-action recommendations to support agents during live case resolution. Extending these capabilities, the Agentic AI Suite comprises eight AI agents: AI Support Agent for self-service resolution, AI SupportPlus Agent for autonomous CRM ticket handling, AI Classification Agent for case tagging and routing, AI Escalation Manager for escalation risk prediction, AI Knowledge Agent for automated content creation and gap detection, AI Competency Agent for L2 technical workflow resolution, AI Agent Partner for real-time agent guidance, and AI Case Quality Auditor for evaluating every closed case. SearchUnify supports BYOLLM for LLM flexibility, Model Context Protocol (MCP) for secure system connectivity, and a governance layer covering role-based access control, PII masking, and ISO 27001, HIPAA, and SOC 2 compliance. The platform connects with 100+ enterprise tools including Salesforce, Zendesk, and ServiceNow.

Find the previous case and discern the underlying reasons for it, a task that might take up most of your afternoon. Utilizing Word with Ctrl+F may result in numerous keyword matches within a comprehensive report database, often leading to over a hundred hits. HangerSearch is tailored specifically for engineering teams, enabling them to search through technical reports with ease; it lists 4-5 pertinent prior cases alongside the associated terms for each result, ensuring you are in command of the search experience. Should you miss a relevant shop term, you can easily add it yourself. This tool is dedicated to retrieval, leaving the drafting of confirmations in your hands. Unlike other systems that may make presumptions, HangerSearch supplies straightforward results. You can choose between cloud-based or self-hosted options for access. Pricing includes a free magic-link tier, while the Pilot plan costs $49 and offers 500 credits, and the Pro plan starts at $149 per month, both catering to cloud and self-hosting preferences. With HangerSearch, you can explore your report archives with assurance and accuracy, significantly enhancing your efficiency in locating necessary information. Its user-friendly interface and focused capabilities make it an indispensable resource for your engineering support needs.