SearchUnify vs. Laivly

SearchUnify is an enterprise Agentic AI platform that connects fragmented enterprise knowledge and deploys autonomous AI agents to handle customer support operations from first contact to resolution. At its core, the platform is powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), Agentic RAG, and the SCORE (Contextual Relevance Engine) framework, enabling accurate, grounded responses drawn from unified enterprise data. The product suite spans five core tools. Cognitive Search retrieves contextually relevant answers across distributed knowledge sources. SearchUnifyGPT™ generates cited AI responses at every support touchpoint. SUVA, the virtual assistant, handles multi-turn conversations autonomously. Knowbler supports knowledge capture, structuring, and surfacing at the point of need. Agent Helper delivers next-best-action recommendations to support agents during live case resolution. Extending these capabilities, the Agentic AI Suite comprises eight AI agents: AI Support Agent for self-service resolution, AI SupportPlus Agent for autonomous CRM ticket handling, AI Classification Agent for case tagging and routing, AI Escalation Manager for escalation risk prediction, AI Knowledge Agent for automated content creation and gap detection, AI Competency Agent for L2 technical workflow resolution, AI Agent Partner for real-time agent guidance, and AI Case Quality Auditor for evaluating every closed case. SearchUnify supports BYOLLM for LLM flexibility, Model Context Protocol (MCP) for secure system connectivity, and a governance layer covering role-based access control, PII masking, and ISO 27001, HIPAA, and SOC 2 compliance. The platform connects with 100+ enterprise tools including Salesforce, Zendesk, and ServiceNow.

Sidd, an AI agent created by Laivly, is designed to seamlessly integrate into contact center environments, automating various tasks, offering real-time support to agents, and minimizing challenges for both customers and personnel. By enhancing operational efficiency, accuracy, and overall satisfaction, Sidd effectively sidesteps the hurdles often linked with extensive platform changes. This cutting-edge solution uniquely fuses technology with contact center processes, effortlessly connecting with existing frameworks without requiring APIs or programming knowledge. Sidd's adaptability allows it to work across various communication platforms, including voice, email, chat, SMS, and social media. It provides features such as real-time transcription, call summaries, and topic-specific guidance during interactions, while also gathering crucial insights about agent and customer exchanges. Additionally, Sidd is capable of autonomously handling complete interactions, yet remains ready to work alongside human agents when needed, contributing to a smooth customer experience. This comprehensive level of integration and assistance not only boosts operational efficiency but also enables agents to concentrate on providing outstanding service. Overall, Sidd represents a significant advancement in how technology can transform customer service dynamics.