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features
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What is SearchUnify?

SearchUnify stands out as a premier enterprise solution designed to enhance both self-service capabilities and customer support effectiveness. This innovative platform supports a range of cutting-edge products, such as Cognitive Search, the SearchUnify Virtual Assistant—recognized as the world’s first federated chatbot that combines information retrieval with augmented capabilities to deliver finely-tuned, context-aware, and intent-driven conversational experiences at scale. Additionally, it features Knowbler, the pioneering knowledge-centered customer service software, alongside Agent Helper, a machine learning-driven tool aimed at boosting agent productivity and facilitating case collaboration. Furthermore, Community Helper is an AI-enhanced application designed to cultivate a personalized and engaging community while minimizing the efforts required for community moderation. With its comprehensive suite of tools, SearchUnify empowers organizations to redefine their customer engagement strategies and streamline support processes effectively.

What is Mindbreeze InSpire?

Mindbreeze is designed to understand your preferences, enabling it to perform intelligent searches and efficiently identify information that might elude other systems. To provide a comprehensive perspective for both employees and customers, it collects data from various sources. Mindbreeze seamlessly ensures that this data is available across all applications, departments, and organizational boundaries. Mindbreeze InSpire is adept at retrieving all relevant information related to your business, including email addresses, phone numbers, and key contacts. It presents expert contact details from diverse fields, facilitating easy access to specialized knowledge. The preview feature allows for quick retrieval of documents, including their most recent updates. Furthermore, the 360-degree customer search application enhances user engagement by offering interactive views of individual accounts. It effectively indexes an array of structured data sources, such as SAP, ensuring that users have a well-rounded understanding of the information at hand. With these capabilities, Mindbreeze significantly improves data accessibility and user experience across the organization.

Media

Media

Integrations Supported

Aha!
Apache Solr
Appinium
GitHub
Google Drive
Guru
Jive
Khoros
KnowledgeOwl
MadCap Flare
Marketo
Microsoft Azure
ServiceNow
Skilljar
Slack
Soapbox
Thought Industries
Vidyard
Vimeo
Wistia

Integrations Supported

Aha!
Apache Solr
Appinium
GitHub
Google Drive
Guru
Jive
Khoros
KnowledgeOwl
MadCap Flare
Marketo
Microsoft Azure
ServiceNow
Skilljar
Slack
Soapbox
Thought Industries
Vidyard
Vimeo
Wistia

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SearchUnify

Date Founded

2008

Company Location

India

Company Website

www.searchunify.com

Company Facts

Organization Name

Mindbreeze

Date Founded

2005

Company Location

Chicago, IL, USA

Company Website

www.mindbreeze.com

Categories and Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Categories and Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Insight Engines

AI / Machine Learning
Augmented Analytics
Data Aggregation
Data Classification
Data Extraction
Data Source Connectors
Full Text Search
Intent Recognition
Multiple Data Sources
Search / Filter
Sentiment Analysis

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