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Ratings and Reviews 0 Ratings
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What is SearchUnify?
SearchUnify stands out as a premier enterprise solution designed to enhance both self-service capabilities and customer support effectiveness. This innovative platform supports a range of cutting-edge products, such as Cognitive Search, the SearchUnify Virtual Assistant—recognized as the world’s first federated chatbot that combines information retrieval with augmented capabilities to deliver finely-tuned, context-aware, and intent-driven conversational experiences at scale. Additionally, it features Knowbler, the pioneering knowledge-centered customer service software, alongside Agent Helper, a machine learning-driven tool aimed at boosting agent productivity and facilitating case collaboration. Furthermore, Community Helper is an AI-enhanced application designed to cultivate a personalized and engaging community while minimizing the efforts required for community moderation. With its comprehensive suite of tools, SearchUnify empowers organizations to redefine their customer engagement strategies and streamline support processes effectively.
What is OpenText Decisiv?
Professionals in the legal field, including lawyers, allocate up to 22 percent of their time to finding information. OpenText™ Decisiv™ is an advanced enterprise search and knowledge management tool that proficiently identifies, retrieves, and shares information scattered across various data sources, thus making essential knowledge and data easily accessible for attorneys and giving them a competitive advantage. Leveraging AI technology, these enterprise search systems can pinpoint precedents, pertinent work products, and internal experts within the legal department or organization. By efficiently managing both structured and unstructured data from diverse enterprise repositories, AI-powered search platforms enable straightforward access to vital information. The most advanced enterprise search engines have the capability to securely navigate and index data from any source, creating concept search models that utilize both content and rich metadata to discover, rank, and present relevant information. This significant enhancement not only improves search analytics quality within the organization but also streamlines operational workflows. Ultimately, such innovations empower legal teams to make better-informed decisions driven by easily accessible insights, thereby enhancing overall productivity.
Integrations Supported
Salesforce
Confluence
Dropbox
Guru
Higher Logic Vanilla
MadCap Flare
Marketo
Microsoft Teams
MindTouch
Moodle
Integrations Supported
Salesforce
Confluence
Dropbox
Guru
Higher Logic Vanilla
MadCap Flare
Marketo
Microsoft Teams
MindTouch
Moodle
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SearchUnify
Date Founded
2008
Company Location
India
Company Website
www.searchunify.com
Company Facts
Organization Name
OpenText
Date Founded
1991
Company Location
Canada
Company Website
www.opentext.com/products-and-solutions/products/discovery/decisiv
Categories and Features
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery
Categories and Features
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery