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What is SearchUnify?
SearchUnify is an enterprise Agentic AI platform that connects fragmented enterprise knowledge and deploys autonomous AI agents to handle customer support operations from first contact to resolution. At its core, the platform is powered by SearchUnifyFRAGâ„¢ (Federated Retrieval Augmented Generation), Agentic RAG, and the SCORE (Contextual Relevance Engine) framework, enabling accurate, grounded responses drawn from unified enterprise data.
The product suite spans five core tools. Cognitive Search retrieves contextually relevant answers across distributed knowledge sources. SearchUnifyGPTâ„¢ generates cited AI responses at every support touchpoint. SUVA, the virtual assistant, handles multi-turn conversations autonomously. Knowbler supports knowledge capture, structuring, and surfacing at the point of need. Agent Helper delivers next-best-action recommendations to support agents during live case resolution.
Extending these capabilities, the Agentic AI Suite comprises eight AI agents: AI Support Agent for self-service resolution, AI SupportPlus Agent for autonomous CRM ticket handling, AI Classification Agent for case tagging and routing, AI Escalation Manager for escalation risk prediction, AI Knowledge Agent for automated content creation and gap detection, AI Competency Agent for L2 technical workflow resolution, AI Agent Partner for real-time agent guidance, and AI Case Quality Auditor for evaluating every closed case.
SearchUnify supports BYOLLM for LLM flexibility, Model Context Protocol (MCP) for secure system connectivity, and a governance layer covering role-based access control, PII masking, and ISO 27001, HIPAA, and SOC 2 compliance. The platform connects with 100+ enterprise tools including Salesforce, Zendesk, and ServiceNow.
What is SavantX SEEKER?
What once required days of effort can now be accomplished in mere seconds. SEEKER empowers users to swiftly generate pertinent and dependable content tailored to their unique data needs. Whether it's White-papers, Essays, Articles, Proposals, or other formats, you can create them in a fraction of the time! Just drag and drop your PDFs, Word documents, text files, and more, and watch as SEEKER takes care of everything else. Discover the reliability of Trustworthy AI for all your content creation needs! With SEEKER, efficiency and quality come together like never before.
Integrations Supported
Adobe Marketo Engage
Aha!
Appinium
Confluence
Contentful
Discourse
Docebo
GitHub
Higher Logic Vanilla
API Availability
API Availability
Has API
Pricing Information
Pricing not provided
Free Trial Offered?
Pricing Information
Enterprise Only
Supported Platforms
SaaS
On-Prem
Supported Platforms
SaaS
On-Prem
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Company Facts
Organization Name
SearchUnify
Date Founded
2006
Company Location
United States
Company Website
www.searchunify.com
Company Facts
Organization Name
SavantX
Date Founded
2015
Company Location
United States
Company Website
seekerchat.ai/
Categories and Features
Agentic AI
Not specified
AI Agents
Not specified
AI Customer Service
Not specified
AI Customer Support Agents
Not specified
Conversational Support
Not specified
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery
Retrieval-Augmented Generation (RAG)
Not specified
Categories and Features
AI Tools
Not specified
Desktop Search
Not specified
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
eDiscovery
Retrieval-Augmented Generation (RAG)
Not specified