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What is Secomea?

Secomea Prime delivers a powerful solution for secure remote access and industrial IoT, meticulously crafted to meet the needs of operational technology and industrial control systems. This innovative platform enables technicians, vendors, and maintenance teams to remotely access, configure, troubleshoot, and service various machines, including PLCs, HMIs, SCADA, DCS, and RTUs, from any device, regardless of location, while eliminating reliance on traditional VPNs, open ports, or incoming traffic. Central to this system is the versatile SiteManager gateway, available in both hardware and software formats, which facilitates connections to both legacy and modern OT equipment and supports a diverse range of protocols, such as Modbus, Ethernet/IP, serial/USB, and Layer-2 tunneling. The deployment process is generally quick, often finalizing in under a day per site, after which Secomea ensures meticulous remote-access management through its GateManager and LinkManager tools. Administrators have the capability to enforce detailed, role-specific access controls and user authentication via secure methods, including multi-factor authentication and single sign-on solutions like Azure AD or Okta. In addition, every remote session is thoroughly monitored, logged, and documented to assist with audit, compliance, and troubleshooting tasks, thereby reinforcing security and accountability within the operational framework. This comprehensive monitoring and streamlined access significantly boost operational efficiency and increase machine uptime, ultimately leading to enhanced productivity and cost savings for organizations.

What is Dameware Remote Support?

Remote IT management software enables the remote control of computers running Windows, Mac OS X, and Linux operating systems. This capability facilitates efficient support for large numbers of users while remaining at your workstation. Dameware offers a comprehensive solution that combines remote desktop access with the ability to administer Windows tasks, all managed through a unified central interface. This integration streamlines operations and enhances productivity for IT professionals.

Media

Media

Integrations Supported

Active Directory
Microsoft Azure
Okta
SolarWinds Service Desk
SolarWinds Web Help Desk

Integrations Supported

Active Directory
Microsoft Azure
Okta
SolarWinds Service Desk
SolarWinds Web Help Desk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$407.00/install
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Secomea

Date Founded

2008

Company Location

Denmark

Company Website

secomea.com

Company Facts

Organization Name

SolarWinds

Date Founded

2000

Company Location

United States

Company Website

www.solarwinds.com/remote-support-software

Categories and Features

Industrial IoT

Condition Monitoring
Data Visualization
Factory Data Analytics
Machine Learning
Machine Workflow Creation
Predictive Maintenance
Production Line / Factory Insights
Real-Time Monitoring
Reporting / Analytics
Smart Alerts / Notifications

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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