Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Greatmail Reviews & Ratings
    6 Ratings
    Company Website
  • Sogolytics Reviews & Ratings
    865 Ratings
    Company Website
  • SurveySparrow Reviews & Ratings
    3,002 Ratings
    Company Website
  • Eurekos Reviews & Ratings
    75 Ratings
    Company Website
  • Extole Reviews & Ratings
    67 Ratings
    Company Website
  • Caller ID Reputation Reviews & Ratings
    22 Ratings
    Company Website
  • Pipedrive Reviews & Ratings
    9,703 Ratings
    Company Website
  • Twilio Reviews & Ratings
    1,357 Ratings
    Company Website
  • Birdeye Reviews & Ratings
    4,851 Ratings
    Company Website
  • FAMCare Human Services Reviews & Ratings
    25 Ratings
    Company Website

What is Selectron Relay?

Relay represents a groundbreaking collection of self-service applications aimed at empowering government entities. This unified platform fosters smooth collaboration across various agency functions, significantly improving their effectiveness by leveraging automation, data analysis, and community involvement. By integrating Relay's automated customer service solutions, agencies can enhance staff productivity, lower costs, and raise the quality of service delivered to citizens. For users, this translates to the convenience of accessing their information anytime and anywhere in a manner that fits their preferences. The Relay Portal distinguishes itself as a robust resource for administration and data management, providing real-time health insights, comprehensive reporting, management of outreach initiatives, customizable options, and more, all accessible through a user-friendly dashboard. Furthermore, the payment solutions that agencies implement comply with PCI standards and are validated by PA-DSS, ensuring a high level of security. This dedication to protecting payment information builds trust among both agencies and their clients, highlighting the critical nature of data security in today's interconnected world. In essence, Relay not only optimizes operational processes but also significantly enriches the experience for all stakeholders involved. By prioritizing user-friendly access and secure transactions, Relay sets a new benchmark for government service delivery.

What is Pypestream?

Transform your business into a leader in conversation by adopting comprehensive cloud messaging solutions that eliminate the necessity for a call center. Provide your customers with round-the-clock support through an interactive portal that allows engagement with your services at any time. By integrating secure transactional messaging, you create enriched and dynamic user experiences while ensuring strict data privacy, which helps guide users towards effective solutions. Employ a full-stack platform that seamlessly integrates automation, conversational analytics, agent escalations, and self-service features. By mastering AI deployment, you can incorporate conversational elements into your brand, significantly boosting customer satisfaction through outstanding user experiences. Wave goodbye to ineffective AI trials and projects that yield no results—Pypestream clients enjoy impressive returns on their investments. This strategy not only encourages innovation but also showcases clear business advantages. Given the staffing hurdles brought on by the pandemic, consider utilizing Pypestream's COVID-19 customer care starter packs to enhance your operations and support systems. Embracing this advanced technology can lead to a more resilient and adaptable customer service model, ultimately reshaping the way businesses interact with their clients. In this rapidly evolving landscape, staying ahead of customer expectations is more crucial than ever.

Media

Media

Integrations Supported

Akamai
Amazon Mechanical Turk
Bazaarvoice
BigCommerce
Docusign
Facebook Messenger
Freshchat
Google Maps
IMSpost
Infor CRM
Ordergroove
POSSE
PriceSpider
Salesforce Agentforce Service
ServiceNow
Stripe
Twilio
Tyler Corrections
VuSpex

Integrations Supported

Akamai
Amazon Mechanical Turk
Bazaarvoice
BigCommerce
Docusign
Facebook Messenger
Freshchat
Google Maps
IMSpost
Infor CRM
Ordergroove
POSSE
PriceSpider
Salesforce Agentforce Service
ServiceNow
Stripe
Twilio
Tyler Corrections
VuSpex

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Selectron Technologies

Company Location

United States

Company Website

www.selectrontechnologies.com/relay/

Company Facts

Organization Name

Pypestream

Date Founded

2015

Company Location

United States

Company Website

www.pypestream.com

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Popular Alternatives

Relay Reviews & Ratings

Relay

Relay Network

Popular Alternatives

Relay Reviews & Ratings

Relay

Relay Technologies
Heyday AI Reviews & Ratings

Heyday AI

Hootsuite
Lime Connect Reviews & Ratings

Lime Connect

Lime Connect (formerly Userlike)