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What is Semantria?

Lexalytics, a prominent player in the fields of enterprise sentiment and text analysis since 2004, offers the Semantria API, which excels in natural language processing. This powerful tool provides a comprehensive suite of features, including multi-layered sentiment analysis, categorization, entity recognition, theme analysis, intention detection, and summarization, all accessible via an easy-to-use RESTful API. Users can customize Semantria through intuitive graphical configuration tools, making it adaptable to various needs. It supports 24 different languages and can seamlessly operate on public, private, and hybrid cloud infrastructures. Additionally, Semantria is designed to scale efficiently, accommodating everything from individual servers to extensive data centers, ensuring flexibility based on processing requirements. By integrating Semantria, businesses can enhance their text analytics and natural language processing capabilities, thus enriching cloud-based data analysis products or enterprise business intelligence systems. For a comprehensive business intelligence solution, organizations can also incorporate Lexalytics' storage or visualization tools, enabling them to effectively store, manage, analyze, and visualize their text documents for deeper insights. Such integration allows for a more informed decision-making process within organizations.

What is Clarabridge?

The Clarabridge Platform brings together various sources of Voice of the Customer (VoC) data, integrating customer feedback and interactions into a unified system. By leveraging sophisticated AI-driven speech and text analytics along with superior Natural Language Understanding (NLU), it evaluates the conversations that take place daily between your customers and employees across multiple channels, including phone calls, live chats, private messages, and social media. With Clarabridge, you gain immediate insights into customer engagement ease (Effort), loyalty and emotional reactions, the factors influencing fluctuations in Net Promoter Score (NPS), as well as concerns related to customer churn and rising contact volumes. The analytics provided by Clarabridge facilitate rapid decision-making, timely actions, and thorough tracking of results. Partnering with Clarabridge not only offers solutions tailored to improving customer experiences but is also backed by a cutting-edge AI-powered text analytics engine that transforms confusion into clear understanding of customer interactions. As the only platform adept at capturing customer sentiments effectively, Clarabridge significantly enhances businesses' abilities to nurture and strengthen their customer relationships. Furthermore, this robust platform equips organizations with the tools necessary to adapt and thrive in an ever-evolving market landscape.

Media

Media

Integrations Supported

Lexalytics
Salience

Integrations Supported

AmplifAI
Blotout
Cendyn CMS
Cendyn Guestrev
Cendyn Loyalty
Cendyn Revintel
Meltano
Salesforce
SurveyMonkey Enterprise
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows
Linux

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Lexalytics

Date Founded

2004

Company Location

United States

Company Website

www.lexalytics.com

Company Facts

Organization Name

Clarabridge

Date Founded

2005

Company Location

United States

Company Website

www.clarabridge.com

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
Machine Learning
Multi-Language
Natural Language Processing
Process/Workflow Automation

Business Intelligence

Ad Hoc Reports
Dashboard
Data Analysis
Trend / Problem Indicators
Visual Analytics

Customer Experience

Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Data Analysis

Data Discovery
Data Visualization
High Volume Processing
Sentiment Analysis
Text Analytics

Data Mining

Data Visualization
Machine Learning
Semantic Search
Text Mining

Experience Management

Analytics
Dashboard
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Trend Analysis

Machine Learning

Deep Learning
Model Training
Natural Language Processing (NLP)
Visualization

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Qualitative Data Analysis

Collaboration
Data Visualization
Media Analytics
Multi-Language
Qualitative Comparative Analysis
Sentiment Analysis
Text Analytics

Sentiment Analysis

Not specified

Social Media Analytics Tools

Customizable Reports
Engagement Tracking

Social Media Monitoring

Customer Engagement
Dashboard
Reputation Management
Sentiment Analysis
Trend Tracking

Text Analytics

Not specified

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Predictive Analytics
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Not specified

Customer Service

Alerts / Escalation
Knowledge Base
Performance Metrics
Surveys & Feedback

Data Extraction

Disparate Data Collection
Document Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction

NPS

Not specified

Sentiment Analysis

Not specified

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Speech Analytics

Automatic Transcription
Call Recording
Customer Experience Management
Data Security
Predictive Analytics
Sentiment Analysis
Surveys & Feedback

Text Analytics

Not specified

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

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