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What is Semantria?

Lexalytics, a prominent player in the fields of enterprise sentiment and text analysis since 2004, offers the Semantria API, which excels in natural language processing. This powerful tool provides a comprehensive suite of features, including multi-layered sentiment analysis, categorization, entity recognition, theme analysis, intention detection, and summarization, all accessible via an easy-to-use RESTful API. Users can customize Semantria through intuitive graphical configuration tools, making it adaptable to various needs. It supports 24 different languages and can seamlessly operate on public, private, and hybrid cloud infrastructures. Additionally, Semantria is designed to scale efficiently, accommodating everything from individual servers to extensive data centers, ensuring flexibility based on processing requirements. By integrating Semantria, businesses can enhance their text analytics and natural language processing capabilities, thus enriching cloud-based data analysis products or enterprise business intelligence systems. For a comprehensive business intelligence solution, organizations can also incorporate Lexalytics' storage or visualization tools, enabling them to effectively store, manage, analyze, and visualize their text documents for deeper insights. Such integration allows for a more informed decision-making process within organizations.

What is Etuma?

The Etuma text analysis platform converts open-ended customer feedback into meaningful and actionable insights. Handling vast amounts of open-text responses from diverse sources can make it difficult to efficiently extract timely and relevant information. The traditional method of manually reviewing and classifying each comment is not only slow and expensive but also inconsistent. Although keyword analysis may have been considered, it frequently falls short of delivering statistically significant or actionable outcomes. Additionally, feedback gathered from various processes and channels often remains isolated, leading to valuable insights being locked away in organizational silos, accessible only to a limited audience. Etuma provides seamless integrations with a variety of survey, customer experience management, and contact center tools, plus it enables connections to spontaneous feedback channels like email or web forms, making sure that all feedback is leveraged effectively. By utilizing this service, organizations can significantly improve their grasp of customer sentiment and enhance overall decision-making. In doing so, they can create a more cohesive strategy that addresses customer needs more effectively.

Media

Media

Integrations Supported

Lexalytics
Salience

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Windows
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Lexalytics

Date Founded

2004

Company Location

United States

Company Website

www.lexalytics.com

Company Facts

Organization Name

Etuma

Date Founded

2011

Company Location

Finland

Company Website

www.etuma.com

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
Machine Learning
Multi-Language
Natural Language Processing
Process/Workflow Automation

Business Intelligence

Ad Hoc Reports
Dashboard
Data Analysis
Trend / Problem Indicators
Visual Analytics

Customer Experience

Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Data Analysis

Data Discovery
Data Visualization
High Volume Processing
Sentiment Analysis
Text Analytics

Data Mining

Data Visualization
Machine Learning
Semantic Search
Text Mining

Experience Management

Analytics
Dashboard
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Trend Analysis

Machine Learning

Deep Learning
Model Training
Natural Language Processing (NLP)
Visualization

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Qualitative Data Analysis

Collaboration
Data Visualization
Media Analytics
Multi-Language
Qualitative Comparative Analysis
Sentiment Analysis
Text Analytics

Sentiment Analysis

Not specified

Social Media Analytics Tools

Customizable Reports
Engagement Tracking

Social Media Monitoring

Customer Engagement
Dashboard
Reputation Management
Sentiment Analysis
Trend Tracking

Text Analytics

Not specified

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Categories and Features

Text Analytics

Not specified

Text Mining

Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Taxonomy Classification
Text Analysis
Topic Clustering

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