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What is Sendkey?

Sendkey is a specialized software solution designed for pharmacies that improves engagement between prescribers and patients by simplifying and automating communication methods, enabling pharmacies to manage both incoming and outgoing messages through a consolidated platform that includes text (such as two-way SMS), fax, voice, and email. This advancement reduces the burden of manual tasks and strengthens connections with both patients and healthcare professionals. It is adaptable to various pharmacy operations, including specialty, infusion, retail, and mail-order, by automating crucial reminders like refill notifications and prescription alerts. Patients can easily confirm their pickups or deliveries through text, and the system can send tailored health messages or campaigns based on flexible business rules and patient segmentation. By integrating SMS and fax communications into a single queue-based inbox and allowing for attachments related to specific patient records, it ensures that patients receive timely updates on their refill statuses while complying with opt-out regulations. Ultimately, Sendkey not only boosts operational efficiency but also significantly enhances the patient experience by ensuring they are well-informed about their medication requirements. Furthermore, this integration of diverse communication channels helps to create a more streamlined workflow for pharmacy staff, allowing them to focus on providing quality care.

What is PrimeDELIVERY?

Delivery services have evolved from optional conveniences to vital elements of patient healthcare. Nowadays, patients expect the ease of receiving their medications at home, prompting pharmacists to embrace this shift in demand. However, implementing medication delivery requires careful planning to ensure both efficiency and compliance with regulations. The PrimeDELIVERY solution offers a reliable and prompt service that meets all necessary legal requirements. One significant advantage is the seamless integration of all records with the PrimeRx operating system. Prescriptions that are set for delivery are marked as "out for delivery" in the pharmacy’s system, and this status is updated to "delivered" once the delivery is completed. In situations where a prescription needs to be returned, the patient's record is automatically updated to reflect this change. Undelivered medications are sent back to inventory, ensuring that stock levels are accurately adjusted. Moreover, the system actively requests an electronic signature from the patient ahead of the scheduled delivery, facilitating a hassle-free process. Once the patient provides their signature, it is quickly transmitted back to the pharmacy via PrimeDELIVERY, which enhances the efficiency of medication management. This thorough approach not only boosts patient satisfaction but also optimizes pharmacy workflows, ultimately benefiting both parties involved. Additionally, as the healthcare landscape continues to evolve, such innovative solutions are crucial for meeting the changing needs of patients and ensuring high-quality care.

Media

Media

Integrations Supported

Google Maps

Integrations Supported

Google Maps

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

keycentrix

Date Founded

1974

Company Location

United States

Company Website

keycentrix.com/sendkey/

Company Facts

Organization Name

PrimeRx.io

Company Location

United States

Company Website

www.primerx.io/primedelivery/

Categories and Features

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Categories and Features

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