Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
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What is Sensefuel?
Effective sales strategies for sustained success fundamentally hinge on understanding customer needs, anticipating their preferences, and framing these insights within an appropriate context to deliver products that meet their expectations. Our solutions leverage a unique combination of a behavioral learning engine, customized search functionalities, and the knowledge of your e-merchandisers, allowing you to embed these best practices into the core of your online enterprise. With a focus on achieving commercial success, our technology is crafted to promote the efficient sale of your offerings. By autonomously adjusting to the context of each inquiry and recognizing the importance of relevant searches, our solutions guarantee the presentation of applicable results. Additionally, to elevate the degree of personalization, our engine consistently adapts based on the individual wishes, needs, and inclinations of each customer, ensuring they encounter products that truly resonate with them. This engine integrates seamlessly into your existing systems, functioning at the heart of your online retail ecosystem and enhancing the shopping journey for all visitors. In the end, this heightened level of personalization not only increases customer satisfaction but also significantly contributes to the growth of your business's revenue. As a result, investing in these advanced solutions can lead to long-term benefits for your organization.
What is Inbenta Search?
Enhance the accuracy of your results using the Inbenta Semantic Search Engine, which understands the underlying intent of customer questions. Being the most widely deployed self-service feature, present on 85% of websites, the ability to deliver the most relevant information can greatly elevate the overall customer experience on your platform. Inbenta Search consolidates data from a variety of customer relationship management systems, including Salesforce.com and Zendesk, along with other selected online resources. By utilizing Inbenta's advanced Symbolic AI and Natural Language Processing technologies, this sophisticated semantic search tool interprets user queries effectively, provides prompt and accurate responses, and contributes to lower support costs. Moreover, the integration of Inbenta’s Symbolic AI technology negates the necessity for extensive data training, enabling rapid setup and immediate benefits from the Inbenta Search engine. As a result, businesses can not only boost customer satisfaction but also optimize their operational expenditures in a streamlined manner, ultimately leading to a more efficient service delivery model.
Integrations Supported
Genesys Cloud CX
NICE Workforce Management (WFM)
NTT Cloud Communications
Salesforce
TCS BaNCS
Zendesk
Integrations Supported
Genesys Cloud CX
NICE Workforce Management (WFM)
NTT Cloud Communications
Salesforce
TCS BaNCS
Zendesk
API Availability
Has API
API Availability
Has API
Pricing Information
€600 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Sensefuel
Company Location
France
Company Website
www.sensefuel.com/en/e-commerce-search/
Company Facts
Organization Name
Inbenta
Date Founded
2005
Company Location
United States
Company Website
www.inbenta.com/en/products/search/