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What is SensoryPro?

SensoryPro is recognized as the top choice for sensory evaluations in the Food and Beverage, Health and Beauty, and Cosmetic and Fragrance industries. On the other hand, Opinionmeter, backed by venture capital, provides a score-driven enterprise SaaS platform that specializes in experience management, digital checklists, and sensory evaluation. For more than 15 years, our cutting-edge solution has assisted numerous clients in digitizing their processes and gaining actionable insights through real-time scoring. Creating surveys, forms, or ballots is a breeze with our user-friendly drag-and-drop template builder, allowing you to complete these tasks in just seconds. Our skip logic branching feature enhances the efficiency of response collection by ensuring that only pertinent fields appear based on previous answers. Users are also able to fully personalize their online surveys by integrating branding elements such as logos, colors, fonts, and buttons, while also offering multi-language support, including options for right-to-left text alignment. Moreover, the adaptability of our platform ensures that users can customize their experience to effectively address the varied needs of their audience. This level of customization promotes more meaningful engagement and satisfaction among respondents.

What is InMoment?

Businesses are increasingly aware of the importance of improving customer experiences to stay ahead in the market, yet many find it difficult to achieve substantial advancements. Even though customer satisfaction scores might improve, companies often experience a drop in revenue, creating a perplexing situation. The reliance on outdated techniques like simple feedback collection and traditional monitoring can lead to misplaced priorities that hinder progress. To tackle this challenge, we created InMoment, a platform designed to transform the Experience Improvement (XI) landscape by redefining how companies align their strategies with customer engagement. Our strategy combines cutting-edge technology with deep human insight, enabling organizations to craft effective and profitable initiatives that enhance experiences at the vital crossroads of customer, employee, and business needs. Given that experiences are deeply personal, emotionally driven, and constantly evolving, identifying where to focus efforts can be a daunting yet critical task for achieving success. By pinpointing and prioritizing the most significant emotional touchpoints, companies can cultivate stronger relationships with their key customers and stimulate long-term growth. Concentrating on these high-impact moments is crucial not only for boosting customer loyalty but also for enhancing overall organizational performance, ensuring that businesses thrive in an ever-changing competitive landscape. This holistic approach ultimately positions companies to adapt and flourish in response to evolving consumer expectations.

Media

Media

Integrations Supported

Adobe Marketo Engage
Allego
Alterna CX
Booking.com
Facebook
Google Business Profile
Graphite Connect
Hg Mercury CRM
Instagram
Lexer
Meltano
Microsoft Dynamics 365
QEval
Salesforce
ServiceNow
Startdeliver
Tripadvisor
Trustpilot
Twilio
Workday HCM

Integrations Supported

Adobe Marketo Engage
Allego
Alterna CX
Booking.com
Facebook
Google Business Profile
Graphite Connect
Hg Mercury CRM
Instagram
Lexer
Meltano
Microsoft Dynamics 365
QEval
Salesforce
ServiceNow
Startdeliver
Tripadvisor
Trustpilot
Twilio
Workday HCM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Opinionmeter

Date Founded

2018

Company Location

United States

Company Website

www.opinionmeter.com

Company Facts

Organization Name

InMoment

Date Founded

2002

Company Location

United States

Company Website

inmoment.com

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

NPS

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