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Ratings and Reviews 0 Ratings
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What is SentiSum?
SentiSum leverages advanced machine learning techniques to expertly classify and label diverse customer communication channels with exceptional accuracy. With our adaptable insights dashboard, transforming customer feedback into actionable intelligence becomes a seamless process. Engineered with natural language processing driven by machine learning, SentiSum guarantees a high degree of precision in interpreting and tagging customer interactions. The tags produced by SentiSum are reliable and can play a pivotal role in driving significant strategic changes within your organization. By deriving detailed and actionable insights from customer conversations, you can effectively manage and prioritize support tickets according to their sentiment and relevant topics. SentiSum allows for thorough analysis of all CSAT and NPS surveys, ensuring you capture a complete overview of customer opinions. Additionally, it has the capability to automatically turn negative reviews or social media mentions into actionable tickets, streamlining your response process. Not only does SentiSum improve the accuracy and granularity of your ticket tags, but it also converts those tags into easily digestible insights. This feature enables you to back new projects with robust quantitative data, enhancing the chances of positively influencing customer experiences. Furthermore, the automation of the tagging process by SentiSum significantly enhances contact reporting efficiency, allowing your team to focus on strategic tasks rather than manual tagging. In this way, SentiSum not only optimizes operational workflows but also elevates the overall quality of customer service provided.
What is IdeaPlan?
Users are invited to express their opinions on various concepts via comments, which can be easily managed through the Idea dashboard. This dashboard acts as the primary center for exploring, filtering, tracking, and overseeing all contributions made to IdeaPlan. It supports the gathering of feedback, highlights your product roadmap, and announces new product launches, all integrated within your app, which helps keep users actively involved in your ecosystem. Our Product Experience Platform is a vital asset for product teams that aim to generate substantial value and meet customer demands effectively. By providing teams with necessary resources for collecting customer feedback, prioritizing ideas, crafting strategic roadmaps, and executing successful product rollouts, we empower them to develop solutions that truly connect with customers and enhance their overall satisfaction. Moreover, this cohesive integration fosters better teamwork among members, resulting in even more creative and effective solutions. As a result, the potential for innovation is significantly increased, benefiting both the team and the users they serve.
Integrations Supported
Dixa
Facebook
Freshdesk
Google
Google Play
Gorgias
Instagram
Intercom
Jira
Slack
Integrations Supported
Dixa
Facebook
Freshdesk
Google
Google Play
Gorgias
Instagram
Intercom
Jira
Slack
API Availability
Has API
API Availability
Has API
Pricing Information
$1,051.76 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SentiSum
Company Location
United Kingdom
Company Website
www.sentisum.com
Company Facts
Organization Name
IdeaPlan
Date Founded
2021
Company Location
United States
Company Website
www.ideaplan.io
Categories and Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Categories and Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback