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What is Sera?

Many HVAC, plumbing, electrical, and other service-oriented businesses frequently overlook significant profit opportunities due to ineffective pricing models and operational shortcomings. By accurately identifying weaknesses in pricing and productivity, these companies can enhance their profit margins considerably. Our field service management software is specifically crafted to ensure that the services provided by companies translate into financial success. At Sera, we are committed to helping you exceed the typical industry profit margin of 8% by offering real-time insights into job time efficiency. Those who have embraced our solution have reported an astounding average revenue growth of 52% in merely six months. This software not only aids in creating larger service tickets but also improves dispatch operations, automates service agreements, and keeps thorough records of customer interactions. It guarantees that your plumbing tasks remain on track, keeps your clients informed with timely updates, and offers your team immediate access to vital job details. Furthermore, our specialized electrical software allows you to streamline job scheduling, enhance route optimization, and effortlessly send quotes and invoices via text, resulting in a more efficient service delivery system. Ultimately, adopting this technology has the potential to revolutionize your operational procedures and significantly boost your business's financial outcomes while also fostering improved customer satisfaction through enhanced service.

What is Dougal?

Dougal acts as a robust solution for job scheduling and field-work management, specifically designed for industries involved in trade and services. It aids coordinators and field staff in effectively handling customer interactions, job assignments, scheduling visits, managing calendars, and executing follow-up tasks. Every job is thoroughly recorded with a timeline of notes, photographs, activity logs, and billing information, which allows teams to evaluate their previous efforts and strategize future actions. Field personnel can easily access their assigned visits, add notes and images, log their time, and obtain job information while on the move. At the same time, office personnel can manage and arrange work schedules, generate timesheets, create quotes and invoices, and seamlessly import data from compatible accounting and contact management systems. Tailored for both sole traders and teams, Dougal serves various sectors such as plumbing, electrical work, HVAC, maintenance, installation, and inspection, particularly those that necessitate on-site visits. By consolidating field operations and simplifying job documentation within a single platform, Dougal ultimately boosts the overall efficiency and fosters improved communication among team members. This comprehensive tool not only enhances productivity but also provides valuable insights into operational performance over time.

Media

Media

Integrations Supported

Integrations Supported

QuickBooks Online
Xero

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$7.99/user/month
New accounts receive a time-limited free-user allowance: 2 active users for 12 months, 6 for 6 months, or 12 for 3 months. After the included period, additional active users are $7.99 per user per month. Currency and displayed pricing may vary by market.
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Sera

Company Location

United States

Company Website

sera.tech/

Company Facts

Organization Name

Dougal

Date Founded

2017

Company Location

Australia

Company Website

dougal.app

Categories and Features

Electrical Contractor

Not specified

Garage Door

Not specified

Home Services

Not specified

HVAC

Not specified

HVAC Estimating

Not specified

Plumbing

Not specified

Plumbing Estimating

Not specified

Service Dispatch

Not specified

Categories and Features

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