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What is Sera?

Many HVAC, plumbing, electrical, and other service-oriented businesses frequently overlook significant profit opportunities due to ineffective pricing models and operational shortcomings. By accurately identifying weaknesses in pricing and productivity, these companies can enhance their profit margins considerably. Our field service management software is specifically crafted to ensure that the services provided by companies translate into financial success. At Sera, we are committed to helping you exceed the typical industry profit margin of 8% by offering real-time insights into job time efficiency. Those who have embraced our solution have reported an astounding average revenue growth of 52% in merely six months. This software not only aids in creating larger service tickets but also improves dispatch operations, automates service agreements, and keeps thorough records of customer interactions. It guarantees that your plumbing tasks remain on track, keeps your clients informed with timely updates, and offers your team immediate access to vital job details. Furthermore, our specialized electrical software allows you to streamline job scheduling, enhance route optimization, and effortlessly send quotes and invoices via text, resulting in a more efficient service delivery system. Ultimately, adopting this technology has the potential to revolutionize your operational procedures and significantly boost your business's financial outcomes while also fostering improved customer satisfaction through enhanced service.

What is Probook?

Probook is a cutting-edge dispatch solution driven by artificial intelligence, designed to enhance technician performance, improve dispatcher efficiency, and elevate customer service in the home services industry. By analyzing past sales data, the platform effectively matches technicians with the most suitable jobs, leading to increased sales and heightened customer satisfaction. It offers two levels of automation: the copilot mode, which aids dispatchers with real-time recommendations while ensuring their active involvement, and the autopilot mode, which automatically adjusts the dispatch board in real time, allowing a single dispatcher to manage over 20 technicians efficiently. Furthermore, Probook is equipped with tools such as proactive delay alerts, rescheduling suggestions, and an interactive revenue heatmap that identifies top sales achievers. Typically, users experience a 12% rise in sales and a 19% improvement in flip rates, all while maintaining a technician-to-dispatcher ratio of 20:1, showcasing the platform's profound effect on operational effectiveness and profitability. This innovative approach not only optimizes the dispatch workflow but also enables businesses to concentrate on expansion and enhance their overall service quality, setting the stage for sustained success in a competitive landscape.

Media

Media

Integrations Supported

Integrations Supported

NEXTAR
ServiceTitan

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Sera

Company Location

United States

Company Website

sera.tech/

Company Facts

Organization Name

Probook

Date Founded

2022

Company Location

United States

Company Website

www.probook.ai/

Categories and Features

Electrical Contractor

Not specified

Garage Door

Not specified

Home Services

Not specified

HVAC

Not specified

HVAC Estimating

Not specified

Plumbing

Not specified

Plumbing Estimating

Not specified

Service Dispatch

Not specified

Categories and Features

Home Services

Not specified

Service Dispatch

Not specified

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