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What is Sercom?

Sercom is a user-friendly platform designed for scheduling both residential and commercial services, making it suitable for individual users as well as larger enterprises. The software boasts an intuitive calendar, offers scheduling suggestions, and sends notifications, providing all the essential tools necessary for managing a field service operation effectively. Users can organize their schedules in alignment with their company's specific requirements. Key features include: • Request and assessment capabilities • Quote generation and time slot booking • Efficient job planning and dispatch services • A dashboard highlighting tasks that need attention • Follow-up features and checklists • Seamless integration with accounting software • SMS notifications for timely updates • Customizable roles and permissions for users. This comprehensive suite ensures that both small and large operations can enhance their efficiency and service delivery.

What is BoltWright?

BoltWright serves as an all-encompassing service-management platform designed specifically for HVAC contractors in the commercial sector. It effectively connects customers, buildings, equipment, and service visits, making scheduling, maintenance agreements, quotations, and invoicing smooth and efficient. Field technicians can capture their work through voice notes, written documentation, and photos, even when connectivity is poor due to its offline functionality. Once the work is completed, office personnel can review the results and create thorough customer service reports that detail observations, images, and any follow-up actions needed, all organized by the relevant equipment. The platform maintains a comprehensive history of each piece of equipment linked to its respective building, along with detailed records of all maintenance performed. Moreover, its pricing model is based on the number of operational trucks rather than on a per-user license, which allows owners, dispatchers, administrators, assistants, and trainees to collaborate without incurring extra costs for individual user accounts. This approach not only streamlines operations but also cultivates improved communication among all team members involved in the service process, ultimately enhancing overall productivity and service quality. By fostering teamwork and reducing financial barriers, BoltWright ensures that every team member can contribute effectively to the tasks at hand.

Media

Media

No images available

Integrations Supported

QuickBooks Online

Integrations Supported

API Availability

API Availability

Pricing Information

$20 per month

Pricing Information

$129 CAD/working truck/month

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Online Training

Company Facts

Organization Name

Abex Technologies

Date Founded

2021

Company Location

Canada

Company Website

www.sercom.io/en

Company Facts

Organization Name

BoltWright

Company Location

Canada

Company Website

boltwright.com

Categories and Features

Categories and Features

HVAC

Not specified

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