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What is Sercom?

Sercom is a user-friendly platform designed for scheduling both residential and commercial services, making it suitable for individual users as well as larger enterprises. The software boasts an intuitive calendar, offers scheduling suggestions, and sends notifications, providing all the essential tools necessary for managing a field service operation effectively. Users can organize their schedules in alignment with their company's specific requirements. Key features include: • Request and assessment capabilities • Quote generation and time slot booking • Efficient job planning and dispatch services • A dashboard highlighting tasks that need attention • Follow-up features and checklists • Seamless integration with accounting software • SMS notifications for timely updates • Customizable roles and permissions for users. This comprehensive suite ensures that both small and large operations can enhance their efficiency and service delivery.

What is GeoTask?

GeoTask serves as a sophisticated platform for Field Service Management (FSM), aiming to streamline field operations through automated dispatching and scheduling. This web-based application provides dispatchers and logistics teams with thorough oversight of field assignments, facilitating both automated and manual task distribution based on a variety of factors including employee availability, skill sets, geographic positioning, deadlines, and other quantifiable metrics; it also features real-time tracking of worker locations, task completion status, and instant notifications while incorporating functionalities for managing warehouse inventory, customer interactions, subcontractor coordination, self-service portals, and data-driven reporting. Field personnel gain the advantage of mobile access to their up-to-date task lists, which include detailed job descriptions, the capability to upload images, complete forms, monitor events throughout the task's duration, and promptly update their task statuses, thereby improving collaboration with dispatchers. By integrating Google Maps, GeoTask significantly enhances route optimization and live navigation, achieving a remarkable cut in planning time by up to 80%, a 40% rise in task completions, and a noteworthy reduction in travel and overtime costs by 30%. Moreover, this technological integration not only elevates operational efficiency but also empowers organizations to provide superior service to their clientele, ultimately fostering long-term customer satisfaction. As a result, companies can expect improved performance outcomes and a more streamlined workflow overall.

Media

Media

Integrations Supported

Google Maps
QuickBooks Online

Integrations Supported

Google Maps
QuickBooks Online

API Availability

Has API

API Availability

Has API

Pricing Information

$20 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Abex Technologies

Date Founded

2021

Company Location

Canada

Company Website

www.sercom.io/en

Company Facts

Organization Name

Globema

Date Founded

1997

Company Location

Poland

Company Website

geotask.globema.com

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

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