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What is Sercom?

Sercom is a user-friendly platform designed for scheduling both residential and commercial services, making it suitable for individual users as well as larger enterprises. The software boasts an intuitive calendar, offers scheduling suggestions, and sends notifications, providing all the essential tools necessary for managing a field service operation effectively. Users can organize their schedules in alignment with their company's specific requirements. Key features include: • Request and assessment capabilities • Quote generation and time slot booking • Efficient job planning and dispatch services • A dashboard highlighting tasks that need attention • Follow-up features and checklists • Seamless integration with accounting software • SMS notifications for timely updates • Customizable roles and permissions for users. This comprehensive suite ensures that both small and large operations can enhance their efficiency and service delivery.

What is ManagerSeries?

Efficiently scheduling and dispatching field personnel is crucial for ensuring the operational effectiveness and adherence to regulations of a building's fire and safety systems. However, managing this manual scheduling and dispatching process can become quite complex, particularly when there are multiple locations involved. To tackle this challenge, BuildingReports has introduced a user-friendly online platform designed to simplify the coordination of field personnel, thereby improving both efficiency and accuracy. The ManagerSeries® tool enables users to seamlessly schedule, dispatch, and track inspections alongside service tasks, all while effectively managing workflows via user-friendly calendar interfaces. With this innovative tool, users can gain quick access to a detailed overview of scheduled activities across monthly, weekly, or daily timelines. Furthermore, ManagerSeries® provides exhaustive listings of upcoming inspection events for future years, ensuring that all essential checks are planned well ahead of time. Users can manage one or multiple accounts securely through an online portal, and stay informed about inspection activities via automated email and SMS notifications, which significantly improves responsiveness and accountability. This comprehensive approach not only streamlines operations but also plays a pivotal role in fostering a safer and more compliant environment for everyone in the building. By enhancing both oversight and coordination, BuildingReports’ ManagerSeries® makes it easier for facilities to uphold safety standards.

Media

Media

Integrations Supported

QuickBooks Online
ScanSeries

Integrations Supported

QuickBooks Online
ScanSeries

API Availability

Has API

API Availability

Has API

Pricing Information

$20 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Abex Technologies

Date Founded

2021

Company Location

Canada

Company Website

www.sercom.io/en

Company Facts

Organization Name

BuildingReports

Date Founded

2000

Company Location

United States

Company Website

www2.buildingreports.com/solutions/service-staff-and-operations-scheduling.html

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Categories and Features

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

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