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What is ServiceBench?

Transform your business operations with leading field service management software. ServiceBench provides crucial tools to unify your entire network, optimize workflows, and enhance overall efficiency. This powerful platform is tailored to manage diverse repair processes, allowing for the effective coordination of technicians, clients, ongoing projects, parts sourcing, claims handling, and invoicing. Many prominent corporations are currently leveraging this system to improve their operations significantly. It serves as an exceptional solution for managing the complete customer journey. By harnessing modern technology, you can guarantee that your customers experience a smooth and hassle-free service interaction. From the initial job scheduling to its finalization, all stakeholders are kept updated on the current status of the repair. The software presents extensive enterprise capabilities that offer both historical data and real-time insights for each service event. This strategy not only improves first call resolution rates but also elevates customer satisfaction, leading to increased productivity and profitability. Furthermore, the system facilitates the efficient organization of follow-up on-site visits, further improving service quality. Embracing such innovative solutions can position your business at the forefront of the industry.

What is CloudLink?

CloudLink is specifically tailored to help owners of service-based businesses streamline their everyday operations effectively. One of the key challenges is addressing the expectations of customers in need of your services. It is important to assess the locations and timetables of your service teams. Moreover, how can you effectively communicate reminders and updates to clients regarding their appointments? Identifying the personnel responsible for delivering the service and monitoring their locations becomes crucial, particularly in situations involving delays. Once orders are received, efficient management becomes imperative, and automating workflow processes can significantly lighten the load of manual order handling. Additionally, establishing a systematic approach for all documentation related to orders is essential, while also determining the best methods to communicate updates to your field personnel. By adopting this thorough strategy, your operational efficiency will improve, and prioritizing customer satisfaction will become second nature. Ultimately, a well-organized business not only meets but exceeds client expectations, fostering loyalty and repeat business.

Media

Media

Integrations Supported

AWS Marketplace
IBM Cloud Direct Link
Rossware
ServiceWorks
VaultCore
Web Hosting Canada

Integrations Supported

AWS Marketplace
IBM Cloud Direct Link
Rossware
ServiceWorks
VaultCore
Web Hosting Canada

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$99 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Asurion Services

Company Website

www.asurion.com/servicebench/

Company Facts

Organization Name

CloudLink

Date Founded

1999

Company Location

United States

Company Website

cloudlinkerp.com

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Categories and Features

ERP

Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

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