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What is ServiceBench?

Transform your business operations with leading field service management software. ServiceBench provides crucial tools to unify your entire network, optimize workflows, and enhance overall efficiency. This powerful platform is tailored to manage diverse repair processes, allowing for the effective coordination of technicians, clients, ongoing projects, parts sourcing, claims handling, and invoicing. Many prominent corporations are currently leveraging this system to improve their operations significantly. It serves as an exceptional solution for managing the complete customer journey. By harnessing modern technology, you can guarantee that your customers experience a smooth and hassle-free service interaction. From the initial job scheduling to its finalization, all stakeholders are kept updated on the current status of the repair. The software presents extensive enterprise capabilities that offer both historical data and real-time insights for each service event. This strategy not only improves first call resolution rates but also elevates customer satisfaction, leading to increased productivity and profitability. Furthermore, the system facilitates the efficient organization of follow-up on-site visits, further improving service quality. Embracing such innovative solutions can position your business at the forefront of the industry.

What is Mobile Team Manager?

A specialized platform designed for globally-focused service-oriented businesses. It simplifies payroll management, thereby decreasing the time spent on processing tasks. You can manage every aspect of your workforce from a single, centralized hub. Keep track of your fleet and assets in real-time, no matter where they are located. This system allows for smooth and instant communication between on-site employees and office staff. Employees can easily submit timesheets that reflect various types of breaks, travel expenses, allowances, and more. Transitioning to digital formats eliminates the need for paper forms, enabling completion via mobile devices. Utilize a suite of advanced reporting tools to harness your data effectively. The MTM feature allows for immediate management and response to evolving situations. With convenient drag-and-drop scheduling, organizing daily tasks or making urgent adjustments becomes effortless. Real-time messaging ensures that communication between field teams and office personnel remains clear and effective. Tasks such as job completions or shift acceptances can be efficiently managed as they arise, significantly streamlining operations. Consequently, this platform not only boosts productivity but also cultivates a more interconnected workforce, enhancing collaboration and responsiveness.

Media

Media

Integrations Supported

Rossware
ServiceWorks

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$19.90 per month
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Asurion Services

Company Website

www.asurion.com/servicebench/

Company Facts

Organization Name

Mobile Team Manager

Date Founded

2017

Company Location

Australia

Company Website

www.mobileteammanager.com

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Time Clock
Work Order Management

Service Dispatch

Billing & Invoicing
Inventory Control
Mobile Access
Routing
Scheduling
Work Order Management

Categories and Features

Employee Scheduling

Automated Scheduling
Employee Database
Reporting/Analytics
Schedule Distribution
Scheduling
Shift Swapping
Time Clock

Field Service Management

Billing & Invoicing
Contact Database
Dispatch Management
Electronic Signature
Mobile Access
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Service Dispatch

Billing & Invoicing
Customer Database
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Workforce Management

Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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