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What is ServiceDesk Plus MSP?

ServiceDesk Plus is a robust, web-based ITSM suite tailored for managed service providers. This integrated ITSM solution offers extensive capabilities in help desk, service desk, and asset management, utilizing a multi-tenant architecture that ensures effective data segregation. Such a setup enables service providers to deliver support and services to various clients while maintaining centralized control over operations. Additionally, its user-friendly interface simplifies the management of client interactions, enhancing overall efficiency.

What is Owlytica?

IT resellers, including VARs and MSPs, encounter a challenging landscape when it comes to quoting, renewing, and tracking IT assets, with inefficiencies often stemming from slow software, fragmented workflows, and incomplete information, which can hinder team performance and profitability. Owlytica addresses these issues by providing a comprehensive platform that consolidates quoting, renewal management, and IT asset management, allowing resellers to expedite sales processes, offer self-service options, and leverage the data from quotes, renewals, and customer interactions to enhance upselling and cross-selling opportunities. Key features of Owlytica encompass Quoting, Contracts, Renewals, Asset Management, Portal, and Ticketing, all meticulously crafted to minimize manual tasks and empower IT resellers to prioritize their core function: selling. Consequently, with Owlytica, capturing renewals and identifying new sales prospects becomes significantly more streamlined, ultimately enhancing both profitability and team morale. Furthermore, Owlytica's ability to seamlessly integrate with existing distribution, CRM, and financial systems through its API positions it as a flexible asset for businesses aiming to expand their IT reselling endeavors. To discover more about how Owlytica can elevate your operations and to arrange a consultation, visit owlytica.com today.

Media

Media

Integrations Supported

OverSOC
Salesforce
Zapier

Integrations Supported

OverSOC
Salesforce
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$1445 per year
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ManageEngine

Date Founded

1996

Company Location

India

Company Website

www.manageengine.com/products/service-desk-msp/

Company Facts

Organization Name

Owlytica

Date Founded

2022

Company Location

United States

Company Website

www.owlytica.com

Categories and Features

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Categories and Features

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

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