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What is ServiceM8?

ServiceM8 is a cloud-oriented software solution tailored for trades and service-oriented enterprises, specifically optimized for Apple devices. This innovative platform allows users to efficiently oversee their operations from virtually any location and at any time. By streamlining administrative tasks, it significantly cuts down on time spent on management activities, offering various features such as scheduling, invoicing, and credit card processing. Furthermore, its user-friendly interface ensures that even those with limited technical knowledge can navigate and utilize its tools effectively.

What is FieldAx?

FieldAx is a comprehensive field service software solution designed specifically for companies operating in the field service industry. With its advanced enterprise-level functionalities, it enables business tracking from any location. This platform simplifies the management of customer information and communication history, providing a holistic view of all client interactions. Users gain valuable insights into customer engagement strategies and details regarding ongoing deals, ensuring that every aspect of client relations is covered. Furthermore, the report generated offers a thorough overview of any repairs, maintenance, or installations performed by technicians on-site, which can be independently verified by customers or supervisors. Payment details for each invoice can be efficiently managed, including options for credit card transactions and net banking. For those utilizing the enterprise edition, there is the added benefit of configuring online payment gateways such as Stripe, Authorized.net, and PayPal. Additionally, FieldAx empowers field technicians to document their travel and job duration on their devices, allowing this time to be included as a labor charge in the corresponding invoice, streamlining billing processes and enhancing overall efficiency. This comprehensive approach ensures that no detail is overlooked, ultimately facilitating improved service delivery and customer satisfaction.

Media

Media

Integrations Supported

QuickBooks Online
Stripe
Xero
Axis LMS
Blotout
Cognito Forms
Easyflow
Gmail
Google Calendar
HubSpot Customer Platform
Insightly
Integrately
Mailchimp
Microsoft 365
Nearby Now
Quickwork
Raklet
Workato

Integrations Supported

QuickBooks Online
Stripe
Xero
Authorize.Net

API Availability

API Availability

Has API

Pricing Information

$29.00/month
Starter - $29/mo
Growing - $79/mo
Premium - $149/mo
Premium Plus - $349/mo
Free Version
Free Trial Offered?

Pricing Information

$35.00/month/user
Free Trial Offered?

Supported Platforms

SaaS
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

ServiceM8

Date Founded

2009

Company Location

Australia

Company Website

www.servicem8.com

Company Facts

Organization Name

Merfantz Technologies

Date Founded

2012

Company Location

India

Company Website

www.fieldax.com

Categories and Features

Appliance Repair

Not specified

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Franchise Management

Job Scheduling

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Landscape Management

Billing & Invoicing
Contract Management
Customer Database
Dispatch Management
Groundskeeping
Job Management
Landscape Design
Mobile Access
Quotes / Estimates
Routing
Scheduling & Appointments
Work Order Management

Locksmith

Billing & Invoicing
Dispatch Management
Mobile Access
Payment Processing
Scheduling
Work Order Management

Pest Control

Billing & Invoicing
Customer Service History
Dispatch Management
Mobile Access
Property Layouts
Quotes / Estimates
Scheduling

Plumbing

Billing & Invoicing
Customer Database
Dispatch Management
Job Management
Mobile Access
Quotes / Estimates
Scheduling
Service History Tracking
Technician Management
Work Order Management

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Job Management
Job Tracking
Mobile Access
Scheduling
Service History Tracking
Technician Management
Work Order Management

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Scheduling
Service History Tracking
Time Clock
Work Order Management

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