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What is ServiceManager?

ServiceManager is a versatile cloud-based platform designed for managing service operations related to after-sales support or product repairs across various industries. It features an adaptable workflow management system along with robust reporting capabilities. Whether used as a standalone solution or as part of a comprehensive approach to returns, service, and repair processes, ServiceManager enhances operational efficiency. The platform ensures smooth workflow integration and cohesive reporting functionalities throughout all service departments. This adaptability makes it an invaluable tool for businesses aiming to streamline their service management processes.

What is Manhattan SCALE?

The ongoing shift in the commercial sector introduces distinct challenges for organizations striving to keep pace with the rapidly changing requirements of the digital environment. With consumers demanding faster delivery times, suppliers find themselves under relentless pressure to improve their operations consistently. This involves coordinating various sales channels through a single inventory system, often with existing or fewer personnel, all while delivering an exceptional customer experience more quickly and efficiently. Although technology provides ways to tackle these obstacles, it demands significant expertise to effectively manage the intricacies brought on by wearable technology, the need for smooth integration among devices, user-friendliness, and the ultimate aim of achieving a warehouse management solution that remains "constantly active, perpetually optimizing, and consistently current." As a result, leading enterprises worldwide are turning to Manhattan SCALE to enhance their distribution workflows. Our organization proudly leads the way in innovative and highly mobile warehouse management system (WMS) technology, enabling businesses to flourish in this challenging market landscape. By utilizing our state-of-the-art solutions, companies can surpass the shifting expectations of their clientele, positioning themselves for long-term success. In such a competitive arena, the ability to adapt and evolve quickly is more crucial than ever.

Media

Media

Integrations Supported

AssetAge
Avalara
Cybersource
Descartes MacroPoint
Easy Metrics
FourKites
Google Authenticator
Google Cloud Platform
JD Edwards EnterpriseOne
Loadsmart
Metapack
Oracle Fusion Cloud ERP
ProShip
QuickBooks Online
ReverseLogix
SMC Platform
Trimble Connected Farm
Tymely
YardView

Integrations Supported

AssetAge
Avalara
Cybersource
Descartes MacroPoint
Easy Metrics
FourKites
Google Authenticator
Google Cloud Platform
JD Edwards EnterpriseOne
Loadsmart
Metapack
Oracle Fusion Cloud ERP
ProShip
QuickBooks Online
ReverseLogix
SMC Platform
Trimble Connected Farm
Tymely
YardView

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServiceCentral Technologies

Date Founded

1991

Company Location

United States

Company Website

www.servicecentral.com

Company Facts

Organization Name

Manhattan Associates

Date Founded

1990

Company Location

United States

Company Website

www.manh.com/products/manhattan-scale

Categories and Features

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Reservations
Service History

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Inventory Control

Allocation
Barcoding
Cost Tracking
Forecasting
Item Management
Order Management
Procurement Management
Reorder Management
SKU / UPC Codes
Serial Number Tracking
Supplier Management

Inventory Management

Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Packaging

3D Modeling
Asset Library
Drafting
For Manufacturers
In-Store Visualization
Inventory Management
Palletization
Quotes / Estimates
Specification Management

Supply Chain Management

Demand Planning
Electronic Data Interchange
Import / Export Management
Inventory Management
Order Fulfillment
Order Management
Sales & Operations Planning
Shipping Management
Supplier Management
Transportation Management
Warehouse Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Warranty Management

Contract Management
Eligibility Verification
For Field Service
For General Contractors
For Manufacturers
Parts Management
Policy Management
Product Registration
Repair Management
Returns Management
Service Management
Warranty Tracking

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Categories and Features

Warehouse Management

3PL Management
Barcoding / RFID
Category Customization
Channel Management
Demand Planning
Inventory Management
Location Control
Order Management
Purchasing
Quality Control
Receiving / Putaway Management
Returns Management
Shipping Management

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