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What is ServiceNetwork?

ServiceNetworkâ„¢ is an innovative platform designed to streamline and enhance contract services for both Authorizers and Service Providers. This program facilitates the management and onboarding of a comprehensive provider network while enabling users to monitor and track ongoing services. Authorizers play a crucial role in guiding users through the entire process, which includes receiving requests, servicing them, reporting outcomes, and establishing effective workflows. The platform features a user-friendly portal that empowers consumers to request services, select locations, schedule appointments, and keep tabs on the status of their services. It also encompasses features such as appointment scheduling and robust consumer engagement, ensuring seamless connection to a diverse network of Service Providers. The system assesses the qualifications of both providers and their locations, while also implementing technician-led workflows for efficient service delivery. Furthermore, it includes mechanisms for adjudication and resolution of issues. With over 2000 walk-in service centers and mail-in depots strategically located across North America, the majority of which are operated by prominent retail brands, the platform offers a vast array of service options. Existing service providers can be easily integrated into the system, and users have the flexibility to onboard additional partners through the provider portal, mobile application, or via the Service Provider API, expanding their service capabilities even further. This adaptability makes it an invaluable tool for enhancing service delivery and consumer satisfaction.

What is Modern Distribution?

A cohesive multi-channel digital distribution platform is crucial for seamless operations and engagement across both traditional and digital supply chains, facilitating businesses in reaching a wider audience and thriving in the digital arena. The consumer goods industry is undergoing a significant transformation due to the move towards digitalization. The heightened power of consumers—arising from their varied options, vast access to information, and louder voices on social media—necessitates that manufacturers focus on the consumer experience as a top priority. Establishing robust relationships with channel partners is essential to boost supply chain effectiveness. These partners play a key role in guaranteeing product availability at retail points, broadening distribution networks, investing in working capital, reducing delivery expenses, and sharpening competitive market insights. Additionally, converting the traditional supply chain into a holistic end-to-end value chain is critical for organizations to collaborate efficiently and thrive in the digital economy. This shift not only encourages innovation but also cultivates sustainable growth in a rapidly changing marketplace. Ultimately, adapting to these changes is vital for long-term success in today's competitive environment.

Media

Media

Integrations Supported

Microsoft 365
Microsoft Azure
Microsoft Dynamics 365

Integrations Supported

Microsoft 365
Microsoft Azure
Microsoft Dynamics 365

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServiceCentral

Date Founded

1991

Company Location

United States

Company Website

servicecentral.com/products/servicenetwork/

Company Facts

Organization Name

Sonata Software

Company Location

India

Company Website

www.sonata-software.com/ip/industry-platforms/modern-distribution

Categories and Features

Warranty Management

Contract Management
Eligibility Verification
For Field Service
For General Contractors
For Manufacturers
Parts Management
Policy Management
Product Registration
Repair Management
Returns Management
Service Management
Warranty Tracking

Categories and Features

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