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What is ServiceNetwork?

ServiceNetworkâ„¢ is an innovative platform designed to streamline and enhance contract services for both Authorizers and Service Providers. This program facilitates the management and onboarding of a comprehensive provider network while enabling users to monitor and track ongoing services. Authorizers play a crucial role in guiding users through the entire process, which includes receiving requests, servicing them, reporting outcomes, and establishing effective workflows. The platform features a user-friendly portal that empowers consumers to request services, select locations, schedule appointments, and keep tabs on the status of their services. It also encompasses features such as appointment scheduling and robust consumer engagement, ensuring seamless connection to a diverse network of Service Providers. The system assesses the qualifications of both providers and their locations, while also implementing technician-led workflows for efficient service delivery. Furthermore, it includes mechanisms for adjudication and resolution of issues. With over 2000 walk-in service centers and mail-in depots strategically located across North America, the majority of which are operated by prominent retail brands, the platform offers a vast array of service options. Existing service providers can be easily integrated into the system, and users have the flexibility to onboard additional partners through the provider portal, mobile application, or via the Service Provider API, expanding their service capabilities even further. This adaptability makes it an invaluable tool for enhancing service delivery and consumer satisfaction.

What is PTC iWarranty?

Enhance your comprehension of product and service offerings with exceptional Warranty Management Software. Uncover strategies to mitigate risks, expedite value realization, and optimize investment returns efficiently. In the IDC MarketScape: Worldwide Manufacturing Warranty and Service Contract Management Applications 2019-2020 Vendor Assessment, PTC earned recognition as a leader due to its all-encompassing end-to-end solutions. Utilizing PTC's Warranty and Contract Management enables you to refine warranty processes, resulting in increased product and warranty effectiveness. This is achieved through the implementation of standardized warranty policies and procedures while managing claims, returns, and supplier recovery efforts from a centralized location. Furthermore, the integrated feedback loop empowers manufacturers to obtain real-time insights from users in the field, promoting timely and continuous product improvements, which can ultimately lead to decreased warranty costs in the long run. By embracing this organized methodology, companies can enhance their warranty operations and simultaneously cultivate more robust relationships with their clientele, paving the way for future growth and customer loyalty.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServiceCentral

Date Founded

1991

Company Location

United States

Company Website

servicecentral.com/products/servicenetwork/

Company Facts

Organization Name

PTC

Date Founded

1985

Company Location

United States

Company Website

www.ptc.com/en/products/ptc-warranty

Categories and Features

Warranty Management

Contract Management
Eligibility Verification
For Field Service
For General Contractors
For Manufacturers
Parts Management
Policy Management
Product Registration
Repair Management
Returns Management
Service Management
Warranty Tracking

Categories and Features

Warranty Management

Contract Management
Eligibility Verification
For Field Service
For General Contractors
For Manufacturers
Parts Management
Policy Management
Product Registration
Repair Management
Returns Management
Service Management
Warranty Tracking

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