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What is ServiceNetwork?

ServiceNetworkâ„¢ is an innovative platform designed to streamline and enhance contract services for both Authorizers and Service Providers. This program facilitates the management and onboarding of a comprehensive provider network while enabling users to monitor and track ongoing services. Authorizers play a crucial role in guiding users through the entire process, which includes receiving requests, servicing them, reporting outcomes, and establishing effective workflows. The platform features a user-friendly portal that empowers consumers to request services, select locations, schedule appointments, and keep tabs on the status of their services. It also encompasses features such as appointment scheduling and robust consumer engagement, ensuring seamless connection to a diverse network of Service Providers. The system assesses the qualifications of both providers and their locations, while also implementing technician-led workflows for efficient service delivery. Furthermore, it includes mechanisms for adjudication and resolution of issues. With over 2000 walk-in service centers and mail-in depots strategically located across North America, the majority of which are operated by prominent retail brands, the platform offers a vast array of service options. Existing service providers can be easily integrated into the system, and users have the flexibility to onboard additional partners through the provider portal, mobile application, or via the Service Provider API, expanding their service capabilities even further. This adaptability makes it an invaluable tool for enhancing service delivery and consumer satisfaction.

What is SAP Ariba Discovery?

In the fast-changing online marketplace, utilizing web-based supplier networks and automated platforms for matching buyers with suppliers is crucial for engaging with elite providers of products and services. Among these platforms, Ariba Network is recognized as the largest and most efficient, featuring a vast network of over 6.7 million businesses. Furthermore, SAP Ariba Discovery presents a unique matching service that streamlines the process of submitting your purchasing needs while swiftly connecting you to suppliers who are eager to compete for your business, which can ultimately aid in reducing expenses and minimizing risks. Whether your activities involve strategic sourcing or incidental purchases, the entire process can be accomplished in just three simple steps. You can identify suppliers for nearly any procurement need, including spot buys, non-strategic spending, indirect costs, low-cost sourcing, and service-related procurement. The platform also facilitates access to a diverse array of global suppliers, encompassing environmentally conscious, minority, and women-owned businesses, spanning over 20,000 categories and operating in more than 190 countries, ensuring that you have a wide range of choices available. This extensive reach not only improves your sourcing strategy but also promotes diversity and inclusivity within your supply chain, making it a valuable tool for modern businesses. Ultimately, the platform empowers organizations to forge stronger partnerships and better adapt to market demands.

Media

Media

Integrations Supported

Ariba Network
SAP Business Network

Integrations Supported

Ariba Network
SAP Business Network

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServiceCentral

Date Founded

1991

Company Location

United States

Company Website

servicecentral.com/products/servicenetwork/

Company Facts

Organization Name

Ariba

Company Location

United States

Company Website

www.ariba.com/solutions/solutions-overview/strategic-sourcing/sap-ariba-discovery

Categories and Features

Warranty Management

Contract Management
Eligibility Verification
For Field Service
For General Contractors
For Manufacturers
Parts Management
Policy Management
Product Registration
Repair Management
Returns Management
Service Management
Warranty Tracking

Categories and Features

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