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What is ServiceNetwork?

ServiceNetworkâ„¢ is an innovative platform designed to streamline and enhance contract services for both Authorizers and Service Providers. This program facilitates the management and onboarding of a comprehensive provider network while enabling users to monitor and track ongoing services. Authorizers play a crucial role in guiding users through the entire process, which includes receiving requests, servicing them, reporting outcomes, and establishing effective workflows. The platform features a user-friendly portal that empowers consumers to request services, select locations, schedule appointments, and keep tabs on the status of their services. It also encompasses features such as appointment scheduling and robust consumer engagement, ensuring seamless connection to a diverse network of Service Providers. The system assesses the qualifications of both providers and their locations, while also implementing technician-led workflows for efficient service delivery. Furthermore, it includes mechanisms for adjudication and resolution of issues. With over 2000 walk-in service centers and mail-in depots strategically located across North America, the majority of which are operated by prominent retail brands, the platform offers a vast array of service options. Existing service providers can be easily integrated into the system, and users have the flexibility to onboard additional partners through the provider portal, mobile application, or via the Service Provider API, expanding their service capabilities even further. This adaptability makes it an invaluable tool for enhancing service delivery and consumer satisfaction.

What is SAP Business Network?

Enhancing business continuity while promoting growth involves engaging with all trading partners in real-time, which infuses speed, agility, and resilience into your supply chain operations. The SAP Business Network facilitates seamless collaboration with every participant in your supply chain ecosystem, including suppliers, logistics providers, maintenance contractors, and asset operators. This comprehensive platform provides outstanding visibility across all supply chain processes, enabling you to strengthen your business's resilience. You can connect with a wide variety of trading partners and suppliers, irrespective of their size or nature, through a flexible and scalable network. By exchanging critical information with your suppliers, you can improve forecasting accuracy and reduce the risk of supply chain disruptions. Furthermore, you have the opportunity to proactively identify and manage potential risks in partnership with your suppliers. By transforming manual processes associated with supply chain management, asset maintenance, and procurement, you can significantly enhance productivity, lower operating costs, and free up valuable full-time employee resources for more strategic initiatives. Ultimately, this holistic approach empowers your business to succeed in a constantly changing market environment, paving the way for sustainable long-term growth. Adapting to these changes not only prepares you for future challenges but also positions your business as an industry leader.

Media

Media

Integrations Supported

Ariba Network
Hyperlex
Latitude WMS
SAP Ariba Discovery
SAP Ariba Supplier Management
SAP Ariba Supply Chain Collaboration
SAP Asset Intelligence Network
SAP Global Trade Services
SAP Joule
SAP S/4HANA Cloud Public Edition
SAP Store
VIDchain
VIDsigner

Integrations Supported

Ariba Network
Hyperlex
Latitude WMS
SAP Ariba Discovery
SAP Ariba Supplier Management
SAP Ariba Supply Chain Collaboration
SAP Asset Intelligence Network
SAP Global Trade Services
SAP Joule
SAP S/4HANA Cloud Public Edition
SAP Store
VIDchain
VIDsigner

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServiceCentral

Date Founded

1991

Company Location

United States

Company Website

servicecentral.com/products/servicenetwork/

Company Facts

Organization Name

SAP

Company Location

Germany

Company Website

www.sap.com/products/business-network.html

Categories and Features

Warranty Management

Contract Management
Eligibility Verification
For Field Service
For General Contractors
For Manufacturers
Parts Management
Policy Management
Product Registration
Repair Management
Returns Management
Service Management
Warranty Tracking

Categories and Features

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