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What is ServiceNow AI Agents?

ServiceNow has developed AI Agents that are autonomous systems embedded within the Now Platform, designed to handle repetitive tasks that were traditionally performed by human employees. These agents interact with their environment to collect data, make decisions, and execute tasks, which enhances efficiency as they learn and adapt over time. By leveraging advanced large language models alongside a robust reasoning engine, they acquire a deep understanding of various business scenarios, promoting continuous improvement in their capabilities. Operating seamlessly across multiple workflows and data systems, AI Agents facilitate complete automation, which boosts team productivity by managing workflows, integrations, and actions within the organization. Organizations can choose to utilize existing AI agents or tailor-make their own according to specific needs, all while functioning effectively on the Now Platform. This integration not only optimizes operational processes but also allows employees to focus on more strategic projects by alleviating them from routine tasks, fostering a culture of innovation and growth within the company. Consequently, the adoption of AI Agents signifies a crucial advancement towards enhancing overall workplace efficiency and effectiveness. With their potential to reshape how teams operate, these agents are set to redefine productivity standards in various industries.

What is Cisco AI Canvas?

The Agentic Era marks a pivotal transformation from traditional application-centric computing to a realm dominated by agentic AI, which includes autonomous, context-aware systems proficient in acting, learning, and synergizing within complex, dynamic settings. These sophisticated intelligent agents transcend the mere execution of commands; they are capable of managing entire tasks, maintaining context and memory through large language models tailored for diverse sectors, and can scale across various industries, potentially influencing millions of lives. This evolution calls for a new operational mindset termed AgenticOps, coupled with an updated management framework grounded in three essential principles: ensuring human involvement for creativity and insight, enabling agents to operate seamlessly across disparate systems with extensive cross-domain knowledge, and employing specialized models fine-tuned for their distinct purposes. Cisco actualizes this vision through AI Canvas, the industry's inaugural generative workspace that employs a multi-data and multi-agent architecture, thus facilitating improved collaboration and operational efficiency. Moreover, this groundbreaking strategy represents a significant leap forward in how organizations can harness AI to boost productivity and inspire innovation, ultimately reshaping the future of work. In this way, the Agentic Era not only enhances existing processes but also opens new avenues for exploration and growth in countless fields.

Media

Media

Integrations Supported

3CLogic
Cisco AI Assistant
Cisco AgenticOps
ServiceNow

Integrations Supported

3CLogic
Cisco AI Assistant
Cisco AgenticOps
ServiceNow

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServiceNow

Date Founded

2004

Company Location

United States

Company Website

www.servicenow.com/products/ai-agents.html

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

blogs.cisco.com/news/welcome-to-the-agentic-era-humans-agents-achieving-more-together

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