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What is ServiceNow Field Service Management?

Combine field service processes with different teams and mobile technology to promptly tackle and prevent issues, always prioritizing the safety of both clients and employees. Boost customer satisfaction through proficient management, ensuring that every task is executed correctly on the first attempt. Address client concerns during the first visit by automatically assigning the most qualified personnel for each job, while providing them with essential information through customer service integration. The flexible features of Field Service Management integrate crucial applications into customizable packages that adapt as your business grows. Break down operational silos, automate workflows, and streamline processes to lower expenses and increase revenue, relieving both customers and staff of unnecessary burdens. Furthermore, enhance dispatch deflection rates and promote teamwork between field service and customer support, connecting these areas to the wider organization for a cohesive operational flow. This strategy not only improves overall efficiency but also cultivates a culture of ongoing advancement across the entire business environment, leading to greater adaptability to future challenges. By embracing these practices, organizations can ensure they remain competitive and responsive in an ever-evolving market.

What is Field Disaptcher?

Field Dispatcher was created with a dual emphasis on the needs of our clients and their ultimate consumers. This cutting-edge solution enables you to equip your clients with tools aimed at boosting sales while reducing missed opportunities. By pinpointing gaps in your organization's schedule, Field Dispatcher allows you to discover areas ripe for expansion. Its sophisticated dispatching capabilities empower you to make strategic and effective scheduling decisions, thereby enhancing your operational efficiency. The platform also offers invaluable analytics and extensive customer information that is readily available, empowering you with deeper understanding of customer requirements, which in turn fosters greater satisfaction. Serving as a completely automated digital management tool, Field Dispatcher tackles multiple facets of your business, including work orders, employee oversight, contracts, dispatching, invoicing, and billing. This flexible web and mobile application is tailored to assist field service companies in streamlining their day-to-day operations through automation and enhanced process efficiency, ultimately leading to improved outcomes for everyone involved. Additionally, its user-friendly interface ensures that both clients and their customers can easily navigate the system, further enhancing overall usability.

Media

Media

Integrations Supported

3CLogic
COZYROC SSIS+ Suite
RadiantOne

Integrations Supported

3CLogic
COZYROC SSIS+ Suite
RadiantOne

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServiceNow

Date Founded

2003

Company Location

United States

Company Website

www.servicenow.com/products/field-service-management.html

Company Facts

Organization Name

Ea3 Solutions

Date Founded

2016

Company Location

United States

Company Website

fielddispatcher.com

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

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