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What is ServiceNow Field Service Management?

Combine field service processes with different teams and mobile technology to promptly tackle and prevent issues, always prioritizing the safety of both clients and employees. Boost customer satisfaction through proficient management, ensuring that every task is executed correctly on the first attempt. Address client concerns during the first visit by automatically assigning the most qualified personnel for each job, while providing them with essential information through customer service integration. The flexible features of Field Service Management integrate crucial applications into customizable packages that adapt as your business grows. Break down operational silos, automate workflows, and streamline processes to lower expenses and increase revenue, relieving both customers and staff of unnecessary burdens. Furthermore, enhance dispatch deflection rates and promote teamwork between field service and customer support, connecting these areas to the wider organization for a cohesive operational flow. This strategy not only improves overall efficiency but also cultivates a culture of ongoing advancement across the entire business environment, leading to greater adaptability to future challenges. By embracing these practices, organizations can ensure they remain competitive and responsive in an ever-evolving market.

What is META Smart Business Mobile?

META transforms the corporate environment by streamlining operations through automation, enabling employees to work from diverse locations at their convenience. This innovation supports the digital transformation and enhancement of numerous business functions, boosts customer interaction, and promotes substantial growth opportunities for companies. By leveraging META, businesses can swiftly respond to changing market needs and enhance their service offerings with greater efficiency. Ultimately, this adaptability positions organizations for long-term success in a competitive landscape.

Media

Media

Integrations Supported

3CLogic
COZYROC SSIS+ Suite
RadiantOne

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

Android
iPhone
iPad

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

ServiceNow

Date Founded

2003

Company Location

United States

Company Website

www.servicenow.com/products/field-service-management.html

Company Facts

Organization Name

DEV Software

Company Location

Italy

Company Website

www.metasbm.it/index.php/en/

Categories and Features

Field Service Management

Contact Database
Contract Management
Customer Database
Dispatch Management
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Time Clock
Work Order Management

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Electronic Signature
Mobile Access
Payment Collection in the Field
Work Order Management

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