Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 37 Ratings

Total
ease
features
design
support

Alternatives to Consider

  • The Asset Guardian EAM (TAG) Reviews & Ratings
    21 Ratings
    Company Website
  • UptimeRobot Reviews & Ratings
    639 Ratings
    Company Website
  • TenForce Reviews & Ratings
    7 Ratings
    Company Website
  • Cynet All-in-One Cybersecurity Platform Reviews & Ratings
    372 Ratings
    Company Website
  • Maitre'D POS Reviews & Ratings
    45 Ratings
    Company Website
  • D&B Risk Analytics Reviews & Ratings
    58 Ratings
    Company Website
  • Statseeker Reviews & Ratings
    33 Ratings
    Company Website
  • RunMyJobs by Redwood Reviews & Ratings
    238 Ratings
    Company Website
  • Project Insight Reviews & Ratings
    87 Ratings
    Company Website
  • Intelex Reviews & Ratings
    112 Ratings
    Company Website

What is ServiceNow Problem Management?

ServiceNow® Problem Management simplifies the restoration of services, often allowing organizations to prevent future problems entirely. By implementing a structured workflow that pinpoints root causes and addresses issues, ServiceNow helps organizations eliminate recurring incidents and mitigate the impact of unexpected disruptions. Automated workflows enable problem managers to efficiently record both solutions and workarounds, allowing IT teams to focus on their core responsibilities and improve overall productivity. With a consolidated view of incidents and associated changes, IT professionals can respond more swiftly and resolve issues effectively. Speed up the resolution process, minimize interruptions, and reduce negative consequences by sharing solutions and workarounds promptly. Additionally, the platform allows users to identify and address potential failure points while evaluating the implications of various issues all in one place. By providing IT teams with the necessary tools to resolve problems at their source, the chances of experiencing future disruptions due to repeated incidents are greatly reduced. Moreover, keeping service subscribers informed fosters transparency and encourages better collaboration among teams. This enhanced level of communication ultimately leads to a more cohesive and efficient organization, significantly improving the quality of service delivered. Ultimately, the comprehensive approach of ServiceNow empowers organizations to adopt a proactive stance towards managing IT challenges.

What is ConnectWise PSA?

ConnectWise PSA, previously known as ConnectWise Manage, is a comprehensive business management solution tailored for organizations that provide technology support and services, and it is relied upon by over 100,000 users. This platform is packed with numerous features that enhance team accountability and boost operational efficiency, encompassing tools for help desk management, billing, time tracking, project oversight, agreement handling, sales and marketing, procurement, and reporting. By offering an integrated professional services automation (PSA) solution, ConnectWise PSA fosters a unified perspective of your entire operations through a singular data layer, allowing for improved clarity and streamlined business processes. This holistic approach not only helps organizations manage their resources effectively but also empowers teams to respond swiftly to client needs and market demands.

Media

Media

Integrations Supported

AdRem NetCrunch
Auvik
Backup Radar
BeeCastle
CWDash
Callture
ConnectWise Cybersecurity Management
Constant Contact
Hudu
Knead
Mailchimp
Netreo
Nimble
N‑able Passportal
Passly
PowerDMARC
Propel Your MSP
QuickBooks Online Advanced
Webroot Business Endpoint Protection
Wufoo

Integrations Supported

AdRem NetCrunch
Auvik
Backup Radar
BeeCastle
CWDash
Callture
ConnectWise Cybersecurity Management
Constant Contact
Hudu
Knead
Mailchimp
Netreo
Nimble
N‑able Passportal
Passly
PowerDMARC
Propel Your MSP
QuickBooks Online Advanced
Webroot Business Endpoint Protection
Wufoo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServiceNow

Date Founded

2004

Company Location

United States

Company Website

www.servicenow.com/products/problem-management.html

Company Facts

Organization Name

ConnectWise

Date Founded

1982

Company Location

United States

Company Website

www.connectwise.com/platform/business-management/psa

Categories and Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Popular Alternatives

Popular Alternatives

Shift Left Reviews & Ratings

Shift Left

Recast Software
Rev.io PSA Reviews & Ratings

Rev.io PSA

Rev.io