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What is ServiceNow Problem Management?

ServiceNow® Problem Management simplifies the restoration of services, often allowing organizations to prevent future problems entirely. By implementing a structured workflow that pinpoints root causes and addresses issues, ServiceNow helps organizations eliminate recurring incidents and mitigate the impact of unexpected disruptions. Automated workflows enable problem managers to efficiently record both solutions and workarounds, allowing IT teams to focus on their core responsibilities and improve overall productivity. With a consolidated view of incidents and associated changes, IT professionals can respond more swiftly and resolve issues effectively. Speed up the resolution process, minimize interruptions, and reduce negative consequences by sharing solutions and workarounds promptly. Additionally, the platform allows users to identify and address potential failure points while evaluating the implications of various issues all in one place. By providing IT teams with the necessary tools to resolve problems at their source, the chances of experiencing future disruptions due to repeated incidents are greatly reduced. Moreover, keeping service subscribers informed fosters transparency and encourages better collaboration among teams. This enhanced level of communication ultimately leads to a more cohesive and efficient organization, significantly improving the quality of service delivered. Ultimately, the comprehensive approach of ServiceNow empowers organizations to adopt a proactive stance towards managing IT challenges.

What is Performance Navigator?

Performance Navigator serves as an advanced graphical application for personal computers, dedicated to the analysis of performance and capacity modeling across a variety of platforms, including IBM i, AIX/VIOS, Linux, Solaris, and HP-UX workloads running on IBM Power Systems, Oracle, and HP servers. The tool efficiently collects historical performance data with minimal disruption by securely transferring information from collection services, NMON, and/or SAR to the Windows client nightly, ensuring that system history files are kept up to date. Users can take advantage of a comprehensive selection of graphs, customized reports, and features designed to assist with performance assessment, server consolidation, and system upgrades. A notable highlight is the "What If" feature, which allows users to model different scenarios to understand the potential impact of capacity alterations on server performance, significantly improving the precision of capacity planning efforts. Moreover, Performance Navigator is particularly adept at quickly identifying problems, providing users with detailed summaries of system issues in under two minutes, which significantly enhances troubleshooting capabilities. The extensive support for various platforms makes this tool an essential asset for IT professionals, who rely on it for maintaining optimal performance across their systems. Its combination of real-time data collection and in-depth analysis empowers users to make informed decisions that can lead to improved operational efficiency.

Media

Media

Integrations Supported

HP-UX
IBM Power Servers
IBM i
Oracle Cloud CX
Solaris
openITCOCKPIT

Integrations Supported

HP-UX
IBM Power Servers
IBM i
Oracle Cloud CX
Solaris
openITCOCKPIT

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServiceNow

Date Founded

2004

Company Location

United States

Company Website

www.servicenow.com/products/problem-management.html

Company Facts

Organization Name

Fortra

Company Location

United States

Company Website

www.fortra.com/resources/datasheets/performance-navigator

Categories and Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Categories and Features

IT Infrastructure Monitoring

Alerts / Notifications
Application Monitoring
Bandwidth Monitoring
Capacity Planning
Configuration Change Management
Data Movement Monitoring
Health Monitoring
Multi-Platform Support
Performance Monitoring
Point-in-Time Visibility
Reporting / Analytics
Virtual Machine Monitoring

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