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What is ServiceNow Problem Management?

ServiceNow® Problem Management simplifies the restoration of services, often allowing organizations to prevent future problems entirely. By implementing a structured workflow that pinpoints root causes and addresses issues, ServiceNow helps organizations eliminate recurring incidents and mitigate the impact of unexpected disruptions. Automated workflows enable problem managers to efficiently record both solutions and workarounds, allowing IT teams to focus on their core responsibilities and improve overall productivity. With a consolidated view of incidents and associated changes, IT professionals can respond more swiftly and resolve issues effectively. Speed up the resolution process, minimize interruptions, and reduce negative consequences by sharing solutions and workarounds promptly. Additionally, the platform allows users to identify and address potential failure points while evaluating the implications of various issues all in one place. By providing IT teams with the necessary tools to resolve problems at their source, the chances of experiencing future disruptions due to repeated incidents are greatly reduced. Moreover, keeping service subscribers informed fosters transparency and encourages better collaboration among teams. This enhanced level of communication ultimately leads to a more cohesive and efficient organization, significantly improving the quality of service delivered. Ultimately, the comprehensive approach of ServiceNow empowers organizations to adopt a proactive stance towards managing IT challenges.

What is Perspectium?

ServiceNow has the capability to streamline data extraction and enhance workflow integration for IT service professionals. You might be in the process of transferring data from your business into a data warehouse, or perhaps your users prefer utilizing their favorite BI tools for analytics purposes. It’s possible that you seek an efficient method to delegate tasks to external service providers or departments without the risk of redundant work. This approach helps you monitor progress effectively while ensuring transparency regarding service levels. Perspectium solutions empower ServiceNow users to transfer tens or even millions of records daily for various purposes. Our unique offering stands out as the only fully managed service available, similar to ServiceNow, and operates with minimal impact on performance, making it an ideal solution for data management. By leveraging these capabilities, organizations can enhance their operational efficiency and data visibility significantly.

Media

Media

Integrations Supported

ServiceNow
Sherweb
openITCOCKPIT

Integrations Supported

ServiceNow
Sherweb
openITCOCKPIT

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServiceNow

Date Founded

2004

Company Location

United States

Company Website

www.servicenow.com/products/problem-management.html

Company Facts

Organization Name

Idera

Date Founded

2000

Company Location

United States

Company Website

www.perspectium.com

Categories and Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Categories and Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

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