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What is ServiceNow Problem Management?

ServiceNow® Problem Management simplifies the restoration of services, often allowing organizations to prevent future problems entirely. By implementing a structured workflow that pinpoints root causes and addresses issues, ServiceNow helps organizations eliminate recurring incidents and mitigate the impact of unexpected disruptions. Automated workflows enable problem managers to efficiently record both solutions and workarounds, allowing IT teams to focus on their core responsibilities and improve overall productivity. With a consolidated view of incidents and associated changes, IT professionals can respond more swiftly and resolve issues effectively. Speed up the resolution process, minimize interruptions, and reduce negative consequences by sharing solutions and workarounds promptly. Additionally, the platform allows users to identify and address potential failure points while evaluating the implications of various issues all in one place. By providing IT teams with the necessary tools to resolve problems at their source, the chances of experiencing future disruptions due to repeated incidents are greatly reduced. Moreover, keeping service subscribers informed fosters transparency and encourages better collaboration among teams. This enhanced level of communication ultimately leads to a more cohesive and efficient organization, significantly improving the quality of service delivered. Ultimately, the comprehensive approach of ServiceNow empowers organizations to adopt a proactive stance towards managing IT challenges.

What is Qualitygram?

Qualitygram is a comprehensive real-time issue capture and problem-solving software designed specifically for modern manufacturing environments to enhance quality management and operational efficiency. Accessible via mobile devices or web browsers, it allows shop floor operators to instantly document quality problems using rich media such as photos, videos, part numbers, and comments, creating detailed and actionable reports. By replacing disjointed communication methods like emails, WhatsApp, and Excel spreadsheets with a centralized, visual workflow, Qualitygram fosters improved traceability, transparency, and accountability across teams. Its cross-functional collaboration features enable tagging of relevant departments and sending immediate alerts, ensuring faster issue resolution and minimizing production delays. The platform integrates built-in 5-Why and CAPA workflows that guide users through root cause analysis and corrective action processes systematically. Real-time dashboards provide live tracking of defect statuses and help identify emerging trends, supporting proactive quality control. Qualitygram also offers Cost of Poor Quality (COPQ) tracking to measure financial impacts and prioritize improvement efforts effectively. Optional AI-powered trend detection further assists teams in spotting recurring defects before they escalate, driving continuous improvement. The platform supports new product launches as well as routine production, building a robust digital knowledge base of quality issues and resolutions. Overall, Qualitygram empowers manufacturing teams to reduce time-to-resolution, enhance product quality, and strengthen operational collaboration.

Media

Media

No images available

Integrations Supported

openITCOCKPIT

Integrations Supported

openITCOCKPIT

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServiceNow

Date Founded

2004

Company Location

United States

Company Website

www.servicenow.com/products/problem-management.html

Company Facts

Organization Name

ORCA LEAN

Date Founded

2021

Company Location

United States

Company Website

www.orcalean.com/qualitygram

Categories and Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Categories and Features

Manufacturing

Accounting Integration
ERP
MES
MRP
Maintenance Management
Purchase Order Management
Quality Management
Quotes/Estimates
Reporting/Analytics
Safety Management
Shipping Management

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