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What is ServiceNow Problem Management?

ServiceNow® Problem Management simplifies the restoration of services, often allowing organizations to prevent future problems entirely. By implementing a structured workflow that pinpoints root causes and addresses issues, ServiceNow helps organizations eliminate recurring incidents and mitigate the impact of unexpected disruptions. Automated workflows enable problem managers to efficiently record both solutions and workarounds, allowing IT teams to focus on their core responsibilities and improve overall productivity. With a consolidated view of incidents and associated changes, IT professionals can respond more swiftly and resolve issues effectively. Speed up the resolution process, minimize interruptions, and reduce negative consequences by sharing solutions and workarounds promptly. Additionally, the platform allows users to identify and address potential failure points while evaluating the implications of various issues all in one place. By providing IT teams with the necessary tools to resolve problems at their source, the chances of experiencing future disruptions due to repeated incidents are greatly reduced. Moreover, keeping service subscribers informed fosters transparency and encourages better collaboration among teams. This enhanced level of communication ultimately leads to a more cohesive and efficient organization, significantly improving the quality of service delivered. Ultimately, the comprehensive approach of ServiceNow empowers organizations to adopt a proactive stance towards managing IT challenges.

What is SAS Asset Performance Analytics?

Meet production goals and financial targets while effectively reducing unforeseen disruptions. By leveraging status dashboards and automated notifications, both operations staff and managers are alerted to potential malfunctions, giving them the chance to identify and address issues before they develop into costly problems. Shift towards predictive and prescriptive maintenance strategies that focus on addressing known failure points and performance declines without incurring additional expenses. By identifying leading indicators of possible breakdowns, you can avoid unnecessary costly preventive replacements of parts that may not actually be needed. Utilize sophisticated analytics, data mining, and visualization techniques to quickly and precisely determine root causes, exposing hidden patterns within the data. This approach enables you to troubleshoot performance issues more efficiently and understand their origins, allowing for swift implementation of corrective actions. Ultimately, this proactive strategy not only boosts operational efficiency but also cultivates a culture of ongoing improvement within the organization, ensuring long-term success and adaptability in a competitive landscape. By fostering such an environment, teams are empowered to continuously seek innovative solutions and enhance overall productivity.

Media

Media

Integrations Supported

Datatron
openITCOCKPIT

Integrations Supported

Datatron
openITCOCKPIT

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServiceNow

Date Founded

2004

Company Location

United States

Company Website

www.servicenow.com/products/problem-management.html

Company Facts

Organization Name

SAS

Date Founded

1976

Company Location

United States

Company Website

www.sas.com/en_us/software/asset-performance-analytics.html

Categories and Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Categories and Features

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