Ratings and Reviews 1 Rating
Ratings and Reviews 2 Ratings
Alternatives to Consider
-
ServiceaideServiceaide offers a user-friendly service management solution that can be deployed in a matter of weeks instead of taking months. You will experience a tangible return on investment with minimal administrative costs and swift implementation. This adaptable platform can be utilized either on-premises or through cloud services. Built on ITIL best practices, Serviceaide encompasses all the essential components your team needs. You have the flexibility to choose the environment that aligns with your technological, infrastructural, and compliance requirements. Furthermore, Serviceaide stands out as a comprehensive and cost-effective option, equipping IT personnel with the necessary tools to handle everything from ticketing to incident, change, and asset management efficiently. In addition to its robust functionalities, Serviceaide includes a virtual agent, self-service portals, and AI-driven features to enhance both analyst and user productivity. By automating processes across technical workflows and business services, organizations can significantly boost their operational agility. This makes Serviceaide not just a solution, but a strategic partner in driving business success.
-
ManageEngine ServiceDesk PlusServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.
-
AteraAtera is a comprehensive IT management solution that integrates remote monitoring and management (RMM), helpdesk services, and ticketing, all enhanced by Action AIâ„¢ to significantly increase efficiency for organizations of any size. Experience the benefits of Atera with a free trial today!
-
ZendeskZendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.
-
SuperOpsSuperOps is an innovative all-in-one PSA-RMM platform tailored for driven MSPs aiming for effective growth. Enhanced by AI capabilities and intelligent automation, SuperOps provides an extensive array of features, ranging from IT documentation to project management, guaranteeing that MSPs can find all necessary tools under one roof. Eliminate the hassle of using various disjointed applications—SuperOps enables MSPs to transition away from obsolete, scattered systems with a cloud-native solution designed for ease of use and efficiency. Discover a cohesive, contemporary platform that simplifies operations and transforms the management of IT services into a hassle-free experience, paving the way for enhanced productivity.
-
NinjaOneNinjaOne streamlines the most challenging aspects of IT management, serving over 20,000 IT teams with enhanced capabilities. By delivering in-depth insights into endpoints, strong security protocols, and a unified control system, NinjaOne increases operational efficiency, protects sensitive information, and reduces IT costs. This all-encompassing platform provides a diverse set of tools for managing and securing endpoints, such as patch management, mobile device supervision, software deployment, remote assistance, backup solutions, and additional features, all made possible through its wide-ranging IT and security integrations. With its ability to adapt to various IT environments and needs, NinjaOne stands out as a vital resource for modern IT teams.
-
BlueFolderElevate your service management experience with BlueFolder, the comprehensive solution crafted specifically for field service providers, maintenance teams, and support organizations. Improve your workflows, enhance customer satisfaction, and increase operational efficiency with our extensive range of features designed for seamless integration. Easily oversee work orders through our user-friendly interface, ensuring that no detail goes unnoticed. Utilize our intelligent dispatch and scheduling tools to effectively allocate resources, reducing downtime while boosting productivity. Strengthen customer relationships with our CRM capabilities, which allow you to monitor interactions and service history for a tailored customer experience. Stay connected and productive with our mobile app, which facilitates real-time collaboration, work order updates, and direct client communication from any location. Manage your assets, equipment, and contracts with ease, while simplifying financial operations through our billing and invoicing features that help you create precise invoices and streamline payment processes to enhance your cash flow. Acquire meaningful insights into your business operations through customizable reports and analytics, empowering you to make data-driven decisions and pinpoint areas that require improvement. Additionally, BlueFolder integrates smoothly with other essential tools, ensuring that your service management ecosystem is cohesive and efficient. With BlueFolder, you can transform your service management approach and unlock new levels of operational success.
-
Atera IT AutopilotAtera IT Autopilot is an advanced AI-driven autonomous IT support agent designed to help IT teams overcome challenges caused by increasing ticket volumes, shrinking staff, and growing demands for immediate resolution. By automating routine IT support and complex troubleshooting tasks, it enables employees to self-resolve issues, significantly cutting down on helpdesk backlogs and freeing IT staff to focus on strategic projects. The platform delivers instant, human-like assistance through a variety of channels including user portals, email, Slack, and Microsoft Teams, guaranteeing 24/7 support coverage with a remarkable first response time of 0.1 seconds. IT Autopilot also offers smart assistance features, device and cloud support, whitelisted software management, and escalates more difficult problems to technicians as needed. Comprehensive reporting and analytics empower IT teams with insights to monitor performance and optimize workflows. With integrations available for essential IT functions like backup, security, and network monitoring, the solution fits seamlessly into existing IT environments. IT Autopilot helps reduce IT workloads by up to 40%, saving technicians hours daily and mitigating burnout. Its autonomous operations ensure business continuity even outside traditional working hours, boosting overall productivity. The platform complies with governance frameworks and ethical standards to safeguard data and maintain responsible AI use. Ultimately, Atera IT Autopilot transforms IT support by combining AI efficiency with human oversight to deliver reliable, scalable, and continuous service.
-
PipefyPipefy serves as a business process management platform enhanced by AI, allowing organizations to conserve IT resources while enabling business teams to independently create and implement up to 85% of their workflows across various departments, including HR, IT, Finance, Marketing, and Sales. With a user-friendly interface, users can effortlessly construct, monitor, automate, and oversee any tailored workflow, regardless of its complexity, without requiring any technical expertise. The no-code BPM software from Pipefy offers a comprehensive end-to-end operation that significantly boosts team productivity, as well as enhances control and visibility throughout the entire process from initiation to completion. By facilitating quicker deployment, reducing implementation costs, and simplifying process complexity alongside preventing costly stack sprawl, Pipefy integrates a robust security suite and offers out-of-the-box connections to over 300 applications and systems, including seamless HTTP/HTTPS integration for broader connectivity. This comprehensive approach not only streamlines operations but also empowers teams to focus on higher-value tasks by minimizing technical barriers.
-
ServoDeskDiscover user-friendly, highly-rated Help Desk software designed for service teams aiming to maximize efficiency with limited resources. Simplisys Service Desk delivers adaptable solutions suitable for support teams of various sizes. - Handle multiple communication channels through a single interface. - Access to tickets is controlled based on roles. - Automatic ticket creation and acknowledgment via email integration. - Comprehensive reporting tools paired with interactive dashboards. - A customer portal tailored to specific roles. - Easy-to-implement business rules and workflows to facilitate automation. - APIs available for seamless integration with external software. We pride ourselves on exceptional support and industry-leading service. Instead of sifting through countless online resources, reach out to us directly for assistance. Our dedicated team is ready to help streamline your support processes further.
What is ServiceNow?
What is Eptura?
Integrations Supported
Integrations Supported
API Availability
API Availability
Pricing Information
Pricing Information
Supported Platforms
Supported Platforms
Customer Service / Support
Customer Service / Support
Training Options
Training Options
Company Facts
Organization Name
ServiceNow
Date Founded
2003
Company Location
United States
Company Website
www.servicenow.com
Company Facts
Organization Name
Eptura
Date Founded
2022
Company Location
United States
Company Website
eptura.com
Categories and Features
Help Desk
Issue Tracking
IT Service
ITSM
Categories and Features
Asset Tracking
Establish a comprehensive digital inventory of your assets. Record precise and easily accessible information for asset management programs that enhance operational uptime and reduce expenditures. Enable maintenance teams and optimize workflows. Provide your facility technicians with essential data for the upkeep and repair of assets and equipment, including manuals, schematics, and relevant parts and materials. Having a unified source of information is invaluable. Ensure compliance supported by trustworthy data. Automatically link maintenance and repair logs to each asset in your database. With all relevant information centralized, proving compliance for both internal audits and external reports is streamlined. Manage the asset life cycle with customized maintenance strategies. Gain insights into both the overarching trends and specific details of each asset to better predict maintenance requirements and establish replacement timelines.
EAM
Achieve complete oversight of your asset portfolio! Evaluate the performance throughout the lifecycle of your assets, manage inventory, and keep costs under control. Engage with your dynamic maintenance dashboard. In a fast-evolving environment, having an interactive dashboard at your fingertips is key to swiftly assessing your maintenance processes and making informed decisions. Monitor the usage and efficiency of equipment from a unified platform to minimize downtime. Maximize asset performance by utilizing maintenance logs and efficiency metrics. Oversee your operations with a combination of historical and real-time information, categorized by asset type. With easy access to past data, you can effectively strategize and forecast, ensuring informed decision-making. Boost your insights by integrating external data. Attain a comprehensive perspective by incorporating data from third-party sources, such as energy usage, equipment efficiency, or maintenance notifications, all presented in an integrated format through the Eptura API.
Employee Experience
Enhance the workplace experience for all employees. Equip your hybrid teams with essential tools to optimize their time spent in the office. - Collaborative Planning: Strategically organize your workweek by aligning it with the in-office schedules of your teammates and cross-departmental partners. With the integration of Microsoft 365, you can easily see when others are in the office and reserve a desk to collaborate with them. - Workspace Reservation: Effortlessly locate colleagues and view their seating arrangements on an office layout, allowing you to reserve a desk close to your team for seamless collaboration throughout the day. Additionally, employees can book lockers and parking spots to ensure they have everything they need during their office visits. - Service Request Management: Employees can conveniently submit service requests via their mobile app and monitor the progress of their requests, guaranteeing they have all necessary resources to maintain productivity while at the office.
Facility Management
Oversee your facilities efficiently, regardless of your real estate portfolio's size. Eptura Asset provides you with the essential tools to maintain your facilities effectively while fostering an optimal working atmosphere for all individuals. Maximize your budget. Safeguard your financial health by proactively managing equipment repairs and maintenance, optimizing your space utilization, and tracking energy consumption. Prioritize workplace safety. Stay compliant with regulations to prevent penalties, ensure a secure work environment, and implement your internal inspection protocols. Access a comprehensive view of your portfolio. Monitor all your facilities and spaces from a single interface, equipped with the insights necessary for informed planning decisions.
Hot Desk Booking
Optimize your workspace with advanced meeting room reservation software. Streamline the scheduling process and select the perfect venue for any gathering. Desk reservation. Locate your colleagues and view their seating arrangements on a virtual office layout, allowing you to secure a workspace close to your teammates for seamless daily collaboration. For added convenience, staff can also book lockers and parking spots to ensure they have everything needed for their office visit. Occupancy tracking. Utilize sensor technology to gather up-to-the-minute data on workspace usage, guaranteeing that availability reflects actual occupancy. Improve the employee experience by automating check-ins, freeing up reservations, and allowing immediate bookings of available spaces through occupancy monitoring.
IWMS
Eptura offers extensive solutions designed to enhance your physical spaces, whether your aim is to manage expansion, minimize expenses, or create an environment that maximizes employee potential. Begin with a straightforward approach and gradually transform your system to ensure your organization remains a leader in innovation.
Meeting Room Booking System
Simplify the process of booking rooms for everyone. Enable efficient use of your workspace with user-friendly room reservation software that guarantees optimal utilization of meeting areas, ensuring there's always a place for teams to convene. Booking for meetings and conference rooms made easy. Locate suitable conference spaces that align with the requirements of each gathering. With integrated calendar invitations, enjoy seamless hybrid functionality alongside in-room equipment, and automatically search for alternate rooms if a meeting time changes. Utilize presence detection technology. Employ sensors to gather real-time data on workspace occupancy, allowing availability to reflect actual usage. Improve the employee experience by streamlining check-ins, freeing up bookings, and facilitating instant reservations of unoccupied areas through presence detection. Analyze room booking data throughout your office. Gain valuable insights into space utilization, including the most frequently booked rooms, average capacities, and peak usage times.
Preventive Maintenance
Enhance equipment reliability and minimize expenses with a tailored preventive maintenance strategy. Design bespoke preventive maintenance schedules for each asset to lower operational and upkeep costs. Prevent expensive breakdowns and unplanned downtime through systematic maintenance checks and focused tasks that allow for early detection of issues, making repairs simple and cost-effective. Extend the lifespan of your assets while minimizing overall effort and expenditure. Eliminate urgent deliveries and high overtime costs by strategically planning in advance, allowing you ample time to coordinate the necessary parts and personnel. Avoid the pressure of last-minute decisions by assigning technicians according to their skills and expertise rather than mere availability. Ensure accurate documentation to verify compliance with industry standards. Effortlessly create preventive maintenance schedules based on time intervals or usage to adhere to safety and environmental guidelines. With a comprehensive digital log of all maintenance activities in one centralized location, demonstrating completed work and upcoming maintenance tasks becomes a straightforward process.
Space Management
Take charge of your environment. Enhance your decision-making to elevate the functionality of your workspace with management software that provides valuable insights and the capability to anticipate future requirements in line with your business objectives. Revamp and enhance your office layout. Gain deeper insights into your workspace's performance through real-time utilization metrics, allowing you to identify successes and areas for improvement. Foster a superior workplace atmosphere. Design an environment that genuinely accommodates your team's workflows by leveraging essential insights on how space is utilized—such as peak in-office days and the most frequently reserved areas. Efficiently manage and monitor office relocations. Streamline the process of moving offices, whether relocating within the same space or transitioning to a different location.
Visitor Management
Enhance the security of your contemporary workspace with smart visitor management solutions. Efficiently monitor and control visitor flow from their arrival to departure within your facilities. Ensure a remarkable experience for your guests. The initial interaction is crucial. Offer job applicants, clients, contractors, and other visitors a seamless, user-friendly, and inviting experience. Maintain the safety and security of your premises. Simplify the visitor check-in process across various sites while upholding security measures, compliance standards, and productivity levels. Manage visitor activity within your offices. Keep track of who visits your workplace, when they arrive, and who they meet, while also customizing their access privileges.