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What is ServiceSkills?

ServiceSkills is an all-encompassing eLearning platform that offers a thoughtfully curated selection of soft skills training courses designed to boost employee performance. With an extensive array of modules covering customer service, team collaboration, management training, and fostering a respectful workplace, this platform features interactive quizzes, feedback mechanisms, and key point reminders to enhance learning retention. The robust administrative management system empowers supervisors to assign courses, monitor progress, and pinpoint areas that require further development. A demo code is available for those interested in experiencing the potential benefits for their organization. It is essential to recognize that while your team members are dedicated to excelling, strong interpersonal skills must be cultivated intentionally. ServiceSkills provides a wide spectrum of soft skills training, including expertise in customer service, strategies for customer success, effective business communication, online meeting best practices, workplace respect, techniques for team building, email etiquette, conflict resolution methods, fostering internal customer relations, foundational selling capabilities, ethical training, awareness of diversity, strategies for addressing harassment and bullying, and mentorship development. By prioritizing this training, you can nurture a more skilled and unified team, ultimately leading to improved organizational success and employee satisfaction. Investing in such training not only benefits individual growth but also enhances overall workplace dynamics.

What is Kona?

Kona effortlessly connects with your current documentation, training resources, and tools to offer personalized guidance that aligns with your fundamental values. Managers can share practical scenarios with Kona, employing effective techniques for providing constructive feedback, setting expectations, and more. Within just five minutes, they can interact with Kona to address their challenges without scheduling a call or leaving the Slack interface. Moreover, Kona showcases the latest learning and development materials, enabling managers to meet their continuous educational goals. By taking into account recent tasks, projects, and calendar events, Kona enhances the quality of feedback and helps prioritize effectively. It also utilizes your centralized documentation to comply with your organization's established protocols, fostering consistency and efficiency in management practices. Overall, Kona proves to be an indispensable resource for any team eager to boost their operational performance and streamline workflows. In this way, it empowers managers to make informed decisions while maintaining alignment with their team's objectives.

Media

Media

Integrations Supported

15Five
Asana
BambooHR
ClickUp
Coursera
Culture Amp
Docebo
Google Drive
Guru
HiBob
Jira
Linear
LinkedIn Learning
Microsoft OneDrive
Paylocity
Rippling
Rise
Sapling
Workleap
monday.com

Integrations Supported

15Five
Asana
BambooHR
ClickUp
Coursera
Culture Amp
Docebo
Google Drive
Guru
HiBob
Jira
Linear
LinkedIn Learning
Microsoft OneDrive
Paylocity
Rippling
Rise
Sapling
Workleap
monday.com

API Availability

Has API

API Availability

Has API

Pricing Information

$2990.00/year
Free Trial Offered?
Free Version

Pricing Information

$49 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ServiceSkills

Company Location

United States

Company Website

www.serviceskills.com

Company Facts

Organization Name

Kona

Date Founded

2020

Company Website

www.heykona.com

Categories and Features

Course Authoring

Content Import / Export
Course Publishing
Gamification
Instructor-Led Courses
Interactive Content
PowerPoint Conversion
Self-Paced Courses
Storyboarding
Template Management
Test / Quiz Creation
Video Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Training

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce

Categories and Features

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